There’s an old Janet Jackson hit song that asks the question: what have you done for me lately?
Not only does the question apply in love relationships (as in the song), but it applies to you in your relationship to your customers and clients.
It applies in your social media efforts, your tradeshow marketing schedule and your other marketing endeavors.
Did you post a terrific article on your company blog last week that helped solve a big problem that your industry faces? Awesome. What’s next?
Did you make a stunning appearance at the last big tradeshow and leave your clients and potential customers wide-eyed and amazed? Great. What are you doing at the next show?
Did you host a Twitter chat recently that got a lot of industry folks involved while you posed and answered questions? Cool. When’s the next one scheduled?
Did you put together a nice little video and post it on your YouTube channel last week that illuminated an issue in your industry – and your insight may help people move forward with more confidence? Excellent! What about this week?
Get the message? Everything you do recedes into the past, and it recedes rather quickly.
One of the folks I follow on Facebook is an old rock-and-roller from the Sixties. For months he’d update us about his activities: new tour, travel adventures, fan meetings, etc., and posted numerous photos of all of those activities.
When he went silent I didn’t actually notice it for several weeks. Then when it dawned on me I wasn’t catching his postings, I wondered if it was because he was dead. Okay, I didn’t really think that seriously, but it crossed my mind! Then I mused it might be because of the weird algorithms that Facebook uses to determine what information shows up in your news stream. Then it occurred to me that he might have simply stopped posting things.
Out of sight, out of mind.
Any salesperson will tell you that the hardest thing, especially if you’re selling a long-cycle product, is to stay ‘top-of-mind’ with your market.
I’ve missed making exhibit sales to companies in the past that I simply hadn’t called in six months. They knew who I was, they were aware of my company’s capabilities and skills – and my interest in working with them – and yet, when it came time to choose an exhibit company, they chose another company that was more ‘on their mind’ than I.
Trying to keep the hopper full in marketing, whether online, social media, tradeshow, traditional or some combination, is to attempt to feed a beast that will never be satisfied. If you’re a blogger, your readers want to know what’s next. If you’re on Twitter, yesterday’s tweets are yesterday’s news. Last month’s tradeshow is history.
It’s all history. It all recedes quickly.
So: are you staying on people’s minds?
Are you feeding the beast?
What have you done for me lately?
(photo by Dan Ingram, used by permission)
Zara Smith ,
Well, there now a lot of CSR techniques to help built good public relationship. One would just have to know where to find them.