There’s more than one way to annoy your prospects when it comes to trying to sell something to them. Whether it’s on the phone, in person, at a tradeshow or via email, it seems most of the pitches that hit me are designed to annoy.
That’s probably not really the case, but it seems that way.
Let’s take the example of spam. Okay, it’s a really easy example. But at least some of them appear to be trying. “Appear” to be. Just got an email from a software company inviting me to download an “employee performance management software pricing guide.” The email looked nice. Good graphic design which tells me that some thought went into the messaging. The message was clear. But it just wasn’t for me.
There are at least a couple of things wrong with this. First, it was emailed to an email address that I basically retired three years ago, so I know it’s from someone who didn’t care if the email was valid before sending something out. Secondly, they have no idea what kind of company we are – how many employees, what we do, how we do it. We are a project management company that works with subcontractors, not direct employees. They’re shooting in the dark, and it’s pointless and a waste of time, theirs and mine.
Another easy way to annoy people is to call them at random and start pitching something without knowing what the company does. I’ve lost count of the number of calls I’ve gotten from call centers and the first thing out of their mouth is a pitch. No question about whether I even use the product or what my company does. They just ramble on, because that’s the script they were given and the instructions to deliver it quickly.
At tradeshows, I’ve walked by booths and had my badge scanned without anyone even looking to find out if their product or service is of interest to me. Now I’m on their email list where I get pitches that have no relevance to me. I’ve had booth staffers stop me in the aisle and give me a minute or two or three of song and dance complete with in-depth details on the product they are hawking. But…I would never even buy the product. I’m not in their target market.
Do you sense a trend? One of the things I’ve learned in sales and marketing is that if you’re not marketing to an audience of people that are interested in your products or services, you’re wasting time, money and energy.
The Answer is Simple
It seems simple. Yet so many businesses today don’t care and don’t even bother to appear to care.
On occasion I’ll get a cold call from someone who’s actually done a little research. Maybe they looked at our company website, or they’re calling from a targeted list they purchased, which at least puts them in the right ballpark to have a conversation.
And yes, on a rare occasion or two, I’ve actually purchased something from someone who cold-called me. They knew what we did as a business, they understood how their product could help me, they patiently answered questions and gave me a chance to ponder the offer for a few days before deciding to move forward.
Yes, selling can be done properly, to people that are ready and willing to buy your products. But it won’t work when the pitch gets lost among people who will never be a customer.
Where is your sales pitch going?