Best tradeshow marketing tips and case studies. Call 800-654-6946.
Best tradeshow marketing tips and case studies. Call 800-654-6946.

Marketing

The Perfect Tradeshow Experience

Yes, we’ve heard it a hundred time: perfect is the enemy of good. But what would a perfect tradeshow experience really look like – if you could make it happen?

From your perspective – the exhibit tradeshow manager or staff member – it might look like something like this:

  • Fair prices for booth space rental, material handling, shipping and other show services such as installation/dismantle, cleaning, etc.
  • Getting a nearby hotel, within walking distance, at a good price.
  • Twice as many leads as you had planned for and/or more sales than you anticipated.
  • Tradeshow exhibit getting plenty of compliments from visitors, maybe even recognition from the show itself with some sort of award. Graphics looked terrific, booth was always clean and presentable.

All of that would be great, right? Maybe not perfect, but as close as you can get.

But let’s flip the script and ask the question: what would be a perfect tradeshow experience for your visitors? Yeah, the people that come to the show – and to your booth – to learn about new products and services and hopefully find the right one that suits them to a T.

  • Immediate recognition by a booth staffer when you walk into the booth: a smile and a good opening question that engages them on a topic that is relatable to their specific situation regarding your product or service.
  • The visitor would feel like a welcome guest in your booth. After all, you’ve hired the best people and trained them well, so they know how to properly welcome visitors.
  • Good follow-up questions from the staffer. Perhaps even a product sample if appropriate.
  • Collection of contact information: no more and no less than what is needed for a timely follow-up.
  • Their visit to your booth was useful to them but didn’t end up being cut off or taking too long. After all, they have other booths they want to visit.
  • The follow-up was exactly as promised: on the day and time it was planned, and it happened like it was intended, whether an in-person visit, a phone call, an email, or a follow-up piece of mail with a sample or brochure or another promised piece.
  • Based on their visit, the prospect decided that your company was indeed exactly what they were looking for and feel that the business relationship is just starting and, assuming all continues to go well, will continue for years.

Now that you know what a perfect tradeshow experience might feel like from the attendees walking into your booth, what will it take to pull that off, again and again?

TradeshowGuy Monday Morning Coffee, August 9, 2021: Drew Alcazar

In a timely chat, Russo and Steele CEO Drew Alcazar shares what it’s like to buy or sell a classic car at an auction. For years, I’ve attended car auctions in Monterey during Historic auto week. But I’ve been there only as a spectator, not as a buyer or seller. This year’s event is only a few days away – the week leading up to August 15th – and includes historic auto races, the Pebble Beach concourse d’elegance, and several car auctions.

For this week’s TradeshowGuy Monday Morning, I was curious to see what made the car auction part of the event tick:

Find Russo and Steele here.

Learn more about Monterey’s Historic Auto week here.

This week’s ONE GOOD THING: Andy Weir‘s “Project Hail Mary.”

TradeshowGuy Monday Morning Coffee, August 2, 2021: Dr. Stevie Dawn

Challenging times means people in positions of leadership are being asked to step up and provide solid guidance for those that look up to them. In this week’s episode of TradeshowGuy Monday Morning Coffee, I got to connect with Dr. Stevie Dawn, a speaker, executive coach and lover of sharks (just listen to find out why).

 
 
 

This week’s ONE GOOD THING: The new Jackson Brown album, Downhill From Everywhere (click to stream on Spotify).

The “If I Get Hit By a Bus” List for Tradeshow Marketing Managers

I tend to make a lot of lists. Not as many as I used to (maybe I think I have enough lists by now!), but I still write things down. You’d think this makes me organized, but that’s not necessarily the case.

Several years ago, not long after I got married, I sat down and wrote out a comprehensive emergency “If I Get Hit By a Bus” list. It’s self-explanatory: it’s where my wife can find all of those things she needs if the worst were to happen: passwords for phones, computers, websites and more; will, important papers, all of that stuff.

I realized over the weekend that I should probably update the list soon because things change. Some old info drops off, new stuff is added. But then I thought: should tradeshow managers do the same thing? After all, there are a lot of moving parts in tradeshow marketing.

Hey, life is unpredictable. Things happen that you haven’t planned for. Most of us really don’t spend much time thinking about the worst thing that could happen. And subsequently, that means we really aren’t prepared for it, at least not as much as we could be.

What should be on your list? It may vary from person to person, and company to company, but here are a number of things that come to mind:

  • List of shows: Include booth sizes, dates, locations.
  • Vendors: who handles your exhibit; who designs graphic updates, who prints them? Who fixes your exhibit when it needs repairs?
  • Service providers at the show: while many companies use show services at the venue, many also bring in outside exhibitor-approved contractors to set up and dismantle the booth. Or print something on demand in a quick turnaround.
  • Personnel: Who went to what shows, what their duties were. Who’s still with you, who might have left. Contact information.
  • Where files are kept: tradeshows generate paperwork, either digitally or actual paper. If they’re kept on a server, note the location. Same with your work computer. Same with your file drawers.
  • How much things cost: similar to keeping track of paperwork, but building a spreadsheet to track costs from show to show and year to year can also be of great use.
  • Exhibit details: size of booth at particular shows. Size of graphics (you’ll be updating them frequently); number of crates, storage location, what shipper you generally use, along with contact information on those various entities. Names and phone numbers are always a good thing.
  • Social Media access credentials: whether you handle these personally or not, if you’re involved or if there is to be social media engagement from the show floor, add those login details to your list.

Once you have your list, give a copy to your immediate boss, or to someone on your team you trust that will use it if necessary. You should be good to go for another year or so before updating it.

TradeshowGuy Monday Morning Coffee, July 5, 2021: Andy Saks

One way to learn how tradeshows are progressing in this soon-to-come post-pandemic era is to walk the floor of a major show in Las Vegas and observe. If you can’t yet, the second-best thing is to talk to someone who did just that. And that’s what we’re doing on this week’s TradeshowGuy Monday Morning Coffee. I spoke with Andy Saks of Spark Presentations, who walked the floor at last month’s World of Concrete to find out how a big tradeshow in Las Vegas dealt with the relaxed safety protocols:

Find Spark Presentations here.

This week’s ONE GOOD THING: The last season of BOSCH on Prime Video.

TradeshowGuy Monday Morning Coffee, June 21, 2021: Quinn Zsido

Even though the pandemic is supposedly waning, events, conferences and tradeshows are still dealing with how to handle crowds in a pandemic era. Here comes Crowdpass, with a unique look at the situation and how they’re looking to handle it digitally. I caught up with Marketing Director Quinn Zsido to go over their approach:

Find CrowdPass here.

This week’s ONE GOOD THING: MacProVideo.com.

Preparing for the Return of Tradeshows: What it Means to Your Wallet and Schedule

Inflation is kicking in, have you noticed? Have you recently tried to price a piece of plywood, for example? And no doubt you’re feeling it at the pump, too.

It’s affecting the cost of tradeshow exhibits and tradeshow marketing, too. In a recent Classic Conversation – where Classic Exhibits distributors gather monthly to share info and chat – much of the conversation was about rising prices. And it’s apparently affecting a lot of the marketplace. Prices are moving up, and time frames are also changing.

The Supply Line Blues

For example, when the pandemic hit, companies had to shed employees. Many were furloughed indefinitely, many were simply let go. Now that things are moving in the other direction, albeit slowly in many instances, companies are having to staff up again. And many are finding it challenging to get dependable people back into the workforce.

Also, supply lines are either clogged or pinched, or negatively affected, meaning that it takes longer to get the materials that you need. There’s a high demand where there was recently very little demand, which means that the ramping up of production is happening, and it doesn’t happen overnight. And shipping is taking longer than it used to. Much longer, depending on where things are coming from. If materials are coming from Asia, for instance, the broad stroke take is that shipping containers cost more and are harder to find, making shipping not only more expensive, but things are taking longer.

In the states, shipping times are expanding by a few days in some instances. Again, these are general observations, but people who handle shipping logistics agree that it’s taking longer to get things from Point A to Point B.

Other things to watch for

It’s been noted that in some locales, show services are being impacted. In a quick addendum to our regular monthly chat, someone observed that GES was allowing only their rental exhibits to be set up, and not allowing any EACs (Exhibitor Approved Contractors) onto the floor. Again, this seemed to be only in a few places, but it raises flags about how you should approach planning for your next show.

What to do:

Talk to your exhibit house: find out prices ahead of time; find out how long the quote will be good for (expect that 30 days is a likely limit).

Talk to your labor and show services contractors well ahead of the show so you are prepared for any changes that you may have to deal with for the upcoming show.

Download and read the show manuals from top to bottom and if you notice changes or have questions, take the time to reach out and get clarity on anything you’re uncertain about.

Finally, don’t wait until the last minute for any booth changes. Plan on adding an extra week or two or three to your design and production schedule. Show dates won’t move, and if you want any significant changes to your tradeshow booth, make sure your planning includes the extra time needed.


© Copyright 2016 | Oregon Blue Rock, LLC
Tradeshow Guy Blog by Tim Patterson

Call 800-654-6946 for Prompt Service
Copyrighted.com Registered & Protected <br />
QA4E-AZFW-VWIR-5NYJ