It's been only a few months since Shep Hyken appeared on TradeshowGuy Monday Morning Coffee, but with his new book out next week, I wanted to have him back to talk specifically about it. The book is called ""I'll Be Back: How to Get Customers to Come Back Again and Again." Find it at IllBeBackBook.com.

This week's ONE GOOD THING: Football season is back! NFL and NCAA are both underway. And yes, both my teams won over the weekend. It's a good thing.