Tradeshow Marketing Expert & Dynamic Public Speaker/Trainer

September 12, 2012

Keeping Track of Changes in the Social Media World

Change is good.

Change sucks!

Okay, which is it?

You may recall the 1971 David Bowie song “Changes.” While it was often seen as a ‘manifesto for his chameleonic personality’ (Wikipedia), it’s not much of a stretch to say that the song applies to virtually everything in life. We live in a world full of changes, and when it comes to following the bouncing ball that is social media, we often get lost trying to keep up with the fast-paced world.

So where should you look in your attempts to follow changes? I’d love to say that this blog follows changes, but as a one-man band that’s a difficult, if not impossible task. However, there are a number of social media-related blogs and websites that I follow that do a great job. Some have dozens (or hundreds) of contributors that follow a wide variety of social media and web-related activity.

The challenge is winnowing the information down to what’s important to YOU. That’s not the easiest thing, and while I consume a lot of information, it’s difficult to read only the blog posts and articles that directly affect me. And in fact, I’m not sure that we should limit our intake to specific topics, because often a related topic or item can later become important.

So let’s look at a handful sites that have proven to be useful in tracking changes and keeping readers up-to-date.

Mashable: to me this is more of a tech-related site, but they do a darn fine job of tracking news and changes in all related spheres, from business and tech to lifestyle and fun watercooler topics, including a lot of social media. It started out on a much smaller scale, but as it’s popularity and readership rise, its horizons have expanded. They have smartphone apps and of course RSS feeds which make it easy to follow.

Social Media Examiner: Much more focused on social media that Mashable, the Social Media Examiner is often my first stop when I want to research any social media-related topic. Founded by Michael Stelzner a few years ago, the SME is the best at following trends and giving you countless how-to’s along the way.

Social Media Today: covering social media from blogging to tweeting and all points in between, Social Media Today casts a wide net.

Blogs:

Soshable is not high on my list, but the few times I’ve landed there I’ve come away impressed. Lots of good articles and a ton of tech and social media-related infographics make this very interesting reading.

Scott Monty: he’s the global head of social media for Ford Motor Company and knows his stuff. Scott is a fun read and you’ll always pick up some good information and tips when you land here.

Forbes on Social Media: surprisingly, or perhaps not, this is a great resource of articles and information.

Peter Shankman, the founder of Help Out a Reporter, is a globe-trotting writer, speaker and author. If you want cutting edge, read his blog.

Finally, this round-up from Hubspot is worth a look. There’s a list of 36 ‘don’t-miss’ social media blogs that they claim you should check out. I haven’t checked them all out, but cursory look at a handful of them shows that you can’t go wrong here.

September 5, 2012

Summertime Winding Down…TradeshowGuy Blog Update (where have I been??)

It’s September…right? Seems like the summer has gone on a long time this year, and now that September is here and fall is around the corner (at least in the northern hemisphere), I thought I’d put out a Tradeshowguy UPDATE…

First things first: it’s been an extremely busy summer – but most of that business has been away from work. I got engaged to a lovely lady in June, moved into a new house with my fiance and her son in August (not quite done with that), and now am spending time getting my old house in shape for rental. Yes, good grief, I’m going to become a landlord. I also did a little

On the road... — Tradeshowguy Tim and buddy Rich preparing to tee off at hole 16 at Pacific Grove Golf Course in August…

traveling and…as a result, managed to put the Tradeshowguyblog on the back burner for must of the summer. Aside from a few random posts, you didn’t see or hear from me much at all!

Not only that, but my company, Communication One Exhibits, is just starting work on a large tradeshow booth for a great client (more on that later). We’ve been in the design phase since May and are about to move into fabrication.

I’m also closing in on completing my first book – which has nothing to do with the tradeshow industry! It’s a fun history book that has been a joy to write. It should move into the design phase soon and I hope to have it out before the end of the year (again – more on that later!). While it currently doesn’t take up much of my time, it did occupy me a lot during late spring and early summer. So yep, that was another area where I dedicated time, energy and resources.

So, given all of the non-online activity in my life, what’s the outlook for Tradeshowguyblog.com? After all, since I started the blog in 2009, my goal has been to post 2-3 times a week, which has happened consistently since then with few interruptions. Frankly, I think the frequency of posts will diminish, but my hope is that the relevance of the posts will remain high or increase. I’d rather have one or two great posts a month than eight or ten so-so posts. When I’ve taught blogging at seminars and webinars, I’ve always held that consistency is important – more important than frequency. So no matter if you’re posting daily, weekly, or monthly: just make sure your audience understands your commitment – and live up to that commitment. And if it changes, let them know.

My other company, Communication Steroids, with my partner Roger Pike, is also reassessing our future. We’re looking to focus on providing online training for public speaking, social media engagement and other related topics – but again, that won’t happen until the personal stuff in our lives gets a little more normal (whatever that is!). The interesting thing about being a self-employed entrepreneur in the tradeshow industry is that, while there are always a lot of small projects that come and go, it’s the big ones that take up your time and energy. However, at my level, having a couple of big projects each year is quite sufficient. Any more than that and I’ve had to become more than just a single self-employed entrepreneur with a partner – I’d have to HIRE people instead of working with sub-contractors. For now, that’s more than I want or need.

If you’ve made it this far – thank you! I really appreciate your readership. If you’re a regular reader of the Tradeshowguy blog you should know that I’m still passionate about social media, even though it’s a fast-changing landscape and what worked last year may not work this year. That’s what makes it exciting – and I will definitely have a lot more to share about social media in the months and years to come. So stay tuned…!

August 14, 2012

Promoting Your Event Online

If you’re going to a tradeshow as an attendee, or putting on an event of your own, here’s a shortlist of the various things you’ll want to consider as the base elements of our online promotion:

Event website: should contain event information such as schedule, days, times, locations, etc. This is your basic high school journalism approach of the 5 W’s: Who, What, When, Where and Why. This is also where your online registration forms will be. The page should also be populated with the various social media buttons that allow attendees to share the information, whether before or after they have registered.

Media Kit: Your digital media kit is where the press and attendees or even those just with a passing interest will find more detailed information in a variety of formats: event descriptions, videos (interviews, show previews, testimonials, etc.), photos of past events (speakers, exhibitors, locations); logos, banner ads and any flyers or posters you want to make available to promote the event.

Blogs: of course you should have an event-specific blog. While it’s tempting to fill the blog with self-promoting posts, you’ll have a much better chance to gain readers and traction by sharing information on problem-solving, issues, and how-to’s within the blog. You may, for instance, have case studies on how a product or service got a client over a hurdle. Or you may have examples of problems the industry faces and the various ways those problems are handled. The blog needs to have links to all of the various social media and event registration sites, too.

Social Media: before the event sit down with your media promotion team and plan out the timeline of promotions: tweets, photo opportunities, social media sites you’re focusing on and the various people that are tasked with social media engagement. Identify the partners and colleagues in your industry that you’re looking to team with on certain elements; identify (and agree upon) responsibilities. The more you know ahead of time, the easier the event execution will be. Plan tweets, PR meetings, industry trade blogs and publication connections and more.

Going Mobile: a majority of your event attendees will be using mobile access to the various social media outlets, so your online presence (blogs, websites) should be optimized for smartphones. If the event is big enough, you might consider creating an event app (lots of companies would be happy to do this for a fee!) so that all information is easily available anytime/anywhere.

E-Mail: an oldie, but goodie, e-mail is still effective at promotion. And remember that in these days of mobile access, less is more. Streamline your emails down to the barest critical information so that they get to the point and are easily read on a smartphone.

photo credit: mikecogh

August 2, 2012

7 Ways Your Social Media Tradeshow Marketing Sucks

On, no! Not another list post! But they’re so fun to write! Not only that, but putting thoughts into a numerical list makes it much easier to digest.

Here are a few ways that you may be coming up short, er, uh, sucking…at your social media tradeshow marketing.

You’re not taking and sharing photos. People love photos and love to spread them around. Next time at the tradeshow booth, have your smart phone handy, or a digital camera. Take photos of visitors, get their names, post on Facebook, or if you have a lot, put ’em up on Flickr. Then share them throughout your social network.
You’re not consistently tweeting. Just one tweet about your special tradeshow booth guest or author isn’t enough. Get it out several times a day. Post ahead of time by a few days. Use Hootsuite or Tweetdeck to schedule your tweets.
You’re not shooting video and sharing it. Videos can be extremely useful, especially if you’re shooting videos of customers talking about how your products can help them (testimonials). Don’t worry about professional quality. Just keep it short and to the point – two minutes or less – and you should be fine.
You’re not mentioning anything about your tradeshow appearance on your blog. Yes, your blog isn’t supposed to be rife with tons of posts about your company. It’s not a place for press releases and company awards your CEO just won. It’s for helping readers solve problems and answer questions and gain insight into your industry and products. But there’s nothing wrong with mentioning upcoming events you’ll be involved in, especially if there’s an opportunity for visitors to get questions answered or see how your products and services can solve problems.
You’re spending too much time reading goofball posts and not actually creating good content. In other words, it sucks because you’re allowing it to be a time-suck. Be thoughtful and conscientious about your approach to social media marketing and the time you spend, and you’ll do a lot better.
Thinking that each tweet, Facebook post or video that you post will translate to a sale. Social media and sales will probably never converge the way that marketers and sales teams wish they would. But if they understood how social media could build a tribe of followers and like-minded people, those connections may eventually ring the cash register. Not only that, it can create a tribe of people that will go to bat for you and help spread the word about your product or service. Face it; social media connections are generally fairly weak. Believing that each ‘like’ on your page means you’ve just gained a great friend or customer is wishful thinking. Instead, think of it as an introduction during a busy party. Once that introduction is made, look for common ground, offer useful information, respond to questions and engage without looking like a stalker. And DON’T try a hard sell – if you do, those casual connections will vanish.
You’re not involved at all. Yes, it would be easy to write off social media as a weak marketing effort. If you do, though, you’re letting a terrific opportunity to meet and greet with no pressure slip through your fingers. Instead, look at social media as a way to continue to make connections, and even though they’re weak at the beginning, if you are a real person behind a brand, those connections will strengthen as you spend time working them.

photo credit: CUhomepage

July 10, 2012

#WDS World Domination Summit Redux

As a first time attendee at the World Domination Summit over the weekend in Portland, I had nothing to compare it to. Oh, sure, I’d read the blog post on Chris Guillibeau’s blog last year that attracted my attention and ultimately led me to grab a ticket in a very short window. On opening night during the street festival/carnival in northwest Portland, several people I spoke to tried to explain why they loved the first year and came back the second year.

The most memorable description of the event came from Cynthia Morr is, whom I met on Friday evening at the street fair and opening party (and who later gave a workshop on creating a book-writing map) said that we’re all on a fool’s journey in this life, and this conference is here for all of us who recognize that and want support for that journey.

Of course it’s much more than that. The World Domination Summit is the brainchild of blogger, author and intrepid traveler Chris Guillibeau, who’s made a name for himself (and what caught my attention) by attempting to visit every country in the world (he’s still about 20 countries from completing the task). He’s created products and written books around the idea of being remarkable and non-conforming in an increasingly average world. The WDS is a gathering of people from more than a dozen countries: bloggers, authors, software writers, photographers, cubicle workers and more. The thing that I think drew them together (and ultimately led me to commit to return in 2013) was that all of them had a palpable generosity of spirit.

Hence, the World Domination Summit. Version 2.0 doubled the attendee list, and tickets still sold out five months in advance.

While I could go on at length about the various speakers and breakout sessions and the countless attendees I met, I was curious to look at WDS from an event execution standpoint.

Non-commercial: WDS had no branding whatsoever except its own. No corporate sponsors, no branded spaces, no onstage interruptions to thank some company for ‘helping to make this possible!’ This gave the attendees a feeling of togetherness that kept the outside world at bay for the weekend. More on this later.

Staging: the main stage at Newmark Theater in downtown Portland was sparse but effective. The design team created a unique, identifiable and effective onstage statement.

Interactivity: WDS created an online smartphone connectivity platform at WDS.fm that encouraged attendees to find, indentify and connect with each other. They created an online task list called ‘The Unconventional Race’ which awarded prizes to the top three finishers. While I gave up after several hours after realizing that my phone wasn’t quite capable of easily completing the tasks, I followed the regular race updates and was interested to see how others reacted. Some folks really jumped on it and others said it didn’t appeal much to them. The portal also gave individual attendees an updated schedule that – once you logged in with your user account – was unique to you. If you needed to know where to go next, the easiest way was to pull up the portal and find the info at your fingertips.

Variety of speakers: Since the speaker line-up was the biggest part of the event, Chris and his team brought a remarkable array of known and unknown presenters. Some were authors, bloggers and successful business people. Others were world travelers sharing tales. Others yet shared amazing stories of extreme life changes and the creation of powerful and effective non-profits. Each speaker, whether an experienced presenter or not, brought passion, uniqueness and touching and inspiring stories.

Crowd-sourced workshops: Months before the event, the 1000 attendees received an invitation to offer their expertise in smaller workshop breakout sessions. Once those submissions were gathered and filtered, the attendees then voted online for the ones they wanted to attend. As a result, several weeks ahead of the event, some 80 breakout sessions were offered on a first-come first serve basis. Once you made a selection, that workshop would then show up later on your personal schedule on the WDS.fm portal.

Loads of networking opportunities: Time was set aside each day for attendees to just talk. And talk we did! I forget how many people I met or how many asked me for a card. The first two most common questions seemed to be ‘Were you here last year?’ and ‘Where are you from?’ From that starting point we’d learn about each other’s reasons for showing up, the projects they are involved in and the dreams they’re chasing.

Powerful close: at the end of the second full day of speakers, Chris got back up onstage to thank everyone for coming, to spread his appreciation around to all of the (unpaid) speakers who volunteered their time to show up and share their experiences. Then he reminded us that he did say there would be a surprise at the end. At which point he discussed the economics of the event. Chris reminded us that last year’s event lost about $30K. But this year, with twice as many attendees, and thanks to an anonymous donor who wanted to support the World Domination Summit, they had quite a bit of money left over. And, as he put it, it turned out to be about – on average – $100 for each attendee. So instead of keeping the money, they decided to give it back to the attendees. As we left, each one of us was handed an envelope with a $100 bill and a small card instructing us to ‘start a project, surprise someone, or do something entirely different- it’s up to you.’

Bottom line: the World Domination Summit is unlike any event I’ve ever attended. Its uncommon lack of convention created a huge demand: 5000 people were on the waiting list for tickets in January with only a few hundred available. Its pleasantly surprising lack of corporate sponsorship creates a welcoming community that says ‘hey – we’re here for you, not to make money. Please join our family of like-minded individuals. We want you to learn and enjoy!’ It’s near flawless execution made it extremely easy for attendees to willingly partake, meet people, soak up the atmosphere and information and engage.

I am so there in 2013.

Links:

Chris Guillibeau.com
World Domination Summit (get on the list for next year’s event!)
World Domination Summit 2012 Flick Photostream

Photo Credits Armosa Studio, used by Creative Commons permission

June 25, 2012

Top Eleven Reasons to Use Social Media at Your Next Tradeshow Appearance

So the guy in accounting loves hanging out on Facebook, checking status updates and posting photos. Your sales manager loves Twitter. And the installer-guy checks in on Foursquare all day long.

But you’re still trying to make the decision on whether or not your company should get involved in all of those platforms for your next tradeshow appearance.

Not to fear! Here’s an incomplete list of reasons why you should seriously consider using social media to engage with potential clients and visitors at your next tradeshow appearance.

Most, if not all, of your potential booth visitors are already using social media.
The entry level to using social media is cheap, if not free.
Most, if not all, of your employees are familiar with, if not adept at, social media.
Tradeshow are a visual medium. It’s easy to share visual images of the show and your booth through photographs and video.
Twitter is a great tool for capturing attention and broadcasting to attendees through the use of hashtags. Hashtags are the magical currency that moves people from place to place and alerts visitors, thanks to the near-instantaneous spread of information.
Tradeshows are social. Social media is social. People love to connect, either in groups or one-on-one.
Social media actually makes in-person events more attractive, not less, as was thought years ago when it first came on the scene.
Tracking metrics via social media can be extremely useful to your long-term marketing efforts. By uncovering information about your visitors, you can use that info to determine where they hangout online, what gets their attention, and what they respond to, so at future shows you’ll have more insight into their actions.
Social media allows you to build buzz before the show.
Social media allows you to stay connected during the show.
Social media allows you to continue to drive online traffic and keep attendees and followers informed and interested long after the show doors have closed.

No doubt you can come up with more for this list. Suffice it to say that social media gives you tools, insight and leverage that you didn’t have before. And you can be assured that whether you use the tools or not, your competition is definitely using them!

In fact, feel free to download our free Social Media Tradeshow Marketing Checklist if you’re just getting started. It’s a freebie with no strings attached and no opt-in required: PDF download – right-click to save to your hard drive.

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All posts by: Tim Patterson