Best tradeshow marketing tips and case studies. Call 800-654-6946.
Best tradeshow marketing tips and case studies. Call 800-654-6946.

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SIA Snow Show From an Exhibitor’s Viewpoint

I’ve never attended the SIA Snow Show but I think I should someday, for two reasons. Number One: I’m a ski bum. Number Two: uh, see reason number one. Oh, and that’s right – I’m TradeshowGuy – I do tradeshows.

SIA SNOW SHOW

SIA – Snowsports Industries America – holds the annual SIA Snow Show in January in Denver, Colorado, home of some of the greatest skiing in America. Of course. With close to 20,000 attendees, it’s the industry’s largest global annual B2B gathering. It’s a smaller and more narrowly focused show than Outdoor Retailer, but in speaking to SIA Snow Show exhibitors, I gathered that many of them also exhibit or attend Outdoor Retailer.

Having not attended the snow show, I thought it might be illuminating to ring up some of the exhibitors at the show and debrief them on how the show went for them. Here’s what I came up with over the past several weeks.

Overall, how did the show rate? Most gave it very high marks.

“If it wasn’t a ten, it was a high nine,” said Ashley McGarvey of Meier Skis, who praised the show as bringing in lots of industry people. In spite of the challenges of being a smaller company, she felt the show was a very worthwhile marketing effort. According to SIA Snow Show information, over 96% of the supplier market share for ski, snowboard, AT, backcountry, cross country, snowshoe and winter apparel is there.

A big challenge that most small exhibitors faced, which is common throughout the industry and not just for the SIA Snow Show, is the high cost of transporting big booths and setting up the exhibits. This also resonated with the small core of Meier Skis team.

But all of the exhibitors I spoke with said they made great connections with retailers and distributors that made the show a ‘must.’

Whit Boucher of Strafe Outerwear agreed with Ashley, saying “It was a nine and a half, definitely,” saying that their 20×40 booth had a lot of traffic for the first three days, and saw a typical drop-off on day four. He speculated that it might be nice to drop the last day so they can show up then and break down the booth.

SIA SNOW SHOW

All exhibitors I spoke with felt the show opened doors to markets that they might not have normally had access to.

What challenges did they face? Besides the cost of exhibiting, smaller companies felt understaffed at times. Others felt that their exhibit wasn’t large enough to hold the people and products all at once.

One exhibitor, who preferred to remain nameless, felt the show was slipping in the past few years and felt that attendance had dropped “20 – 25%” in the past several years, and that the organizers had let in companies that had little to nothing to do with the core audience of snow sports: make-up companies, food companies and more. As a result, he said their company would be down-sizing next year. But still, he ranked the show as an “8 on a scale of 1-10 for what we need it to do.” He did express fear that the show would be sold or would merge into another show.

Erik Leines, CEO of Celtek has a personal mantra regarding tradeshows is “I’ve never met a tradeshow I didn’t like.” Why? “I’ve literally never done a tradeshow where I walked out and thought it wasn’t worth the money. For anyone doing a show, that’s the way to treat it. We have our own secret sauce on how to do it,” he added, as they always look at ways to attract attention and promote their products. Erik rated the show as “very high” as a marketing tool for their company.

Anything you’d change in your approach to exhibiting, or anything that is a challenge? Answers to this question ranged from “we need a bigger booth next year” to “we need more people in our booth” to “frustration and the cost of dealing with show services – how can it cost $1200 for three guys and a forklift to hang a sign in just four minutes?”

Bottom Line: a mixed bag. Even though most exhibitors I spoke with gave the show high marks, there was some comments that indicated that the show could be better and in fact might be slipping in some cases. Being such a narrowly focused show doesn’t necessarily give it strength, although it tends to draw the core audience that is needed for success. From all appearances, it is still a successful show, and yes, I’d like to get there and try out some new skis!

Thanks to Celtek, Meier Skis, Strafe Outerwear, POW Gloves, SKEA, 4F, Icelantic Skis, Red Feather and a few others that chimed in with comments on and off the record.

TradeshowGuy Monday Morning Coffee, April 17, 2017 [video replay and podcast]

In this week’s TradeshowGuy Monday Morning Coffee, I share the various apps on my phone and laptop that I use in daily business work.

Apps and software mentioned include:

One Good Thing:

The iPad Mini 2!

Oh, and the picture on the video? It’s a photo taken June 9, 1949 – my mom’s 21st birthday – when she and Dad, who’d been married less than a year, traveled to Yellowstone.

7 Easy Ways to Update Your Tradeshow Exhibit

The natural inclination for most exhibitors is to get the most money out of their booth, so it’s important to consider ways to update that tradeshow exhibit. What options do you have?

  1. The first and most obvious is to change the graphics. Products and services change, and you can show that change with new graphics, and still keep the old frame of the booth.

    Yerba Prima updated their booth by replacing about half the graphics.
  2. Add to your exhibit by including things such as iPad kiosks, banner stands or interactive elements that previously were not there. The challenge, especially in smaller booths, is to keep from adding items that clutter up the booth but don’t really add to your overall effectiveness.
  3. Rent something, such as a charging table and furniture. Your original exhibit may not have come with a budget big enough to do all that you wanted, so after using it a few times, instead of purchasing new items, you can rent them.
  4. Add space. If you’ve been exhibiting with a 10×20, you could upgrade to a 10×30, which would give you 50% more booth space. Then, add something like a meeting area, a theater viewing space or something similar.
  5. Hang a sign. If you’re in an island booth, or some other space that allows you to hang a sign from the ceiling, but you’ve never done it, this is one way to draw more eyeballs from a longer distance. And with the idea that perception is important, having a hanging sign gives you a big upgrade in people’s minds.
  6. Custom flooring. One way to set your exhibit apart from neighbors is to add custom flooring. We recently did a custom booth for Schmidt’s Naturals of Portland, and as part of their exhibit, the flooring was custom. Several people in the company, as well as visitors, commented that the flooring really went a long way to set them apart from other exhibitors.
  7. Hire a pro. Even in a 10×10, the presence of a professional presenter can draw a crowd, and really set you apart from competitors. In a larger space, having regular professional presentations is often a good investment that more than pays for the investment – without a single change to your booth other than making sure you have the space for the crowd.

TradeshowGuy Monday Morning Coffee: April 10, 2017 [video replay & podcast]

Finally, it’s official. We’ve turned this into a podcast. Yeah, I know it’s already a vlog (I’ll never get used to that word!), but now you can subscribe to the audio of the podcast.

This week: What happens when you have to roll with the punches. What’s your PLAN B?

Also, a quick look at Tim Ferriss’s podcast interview with Cheryl Strayed at SXSW last month.

And finally, ONE GOOD THING: John Cleese in CLOCKWISE. Check out the trailer. And find the movie – you’ll love it!

Create Tradeshow Buzz

How do you create tradeshow buzz? You know the one: the exhibit that keeps getting talked about. Don’t you want to be that exhibit? Don’t you want to be working at that one location where everyone seems to be heading?

create tradeshow buzz

Buzz is not something you can automatically turn on like a light switch. And even the best-laid plans to create buzz don’t always work, especially if some other company has gotten a plan afoot to outbuzz you!

A few things to consider that may get you to the place where you are creating buzz:

  • Giveaways: do you have that one thing that people want to have? Do you have that one game that everyone wants to play?
  • Interactivity: what is it people are doing in your booth that draws a crowd. Is it a virtual reality station? Is it a hands-on demo that leaves people talking?
  • In-booth demos: with the right pitch man or woman pitching the right product or service at the right show, a crowd can magically appear. Is it because the demonstrator is doing baffling magic along with a pitch? Is it because of their charisma and stage presence?
  • Celebrities: face it – most celebrities at shows are not the top name draws, such as Brad Pitt, Will Smith or Jennifer Lawrence. But there are a lot of second-tier celebrities (and third and fourth) that may mean something to your target market.

Beyond the in-booth activities, or the exhibit itself (which, is a stunner, can create buzz), look beyond:

  • Public Relations: Prior to the show, connect with influencers who might be interested in your products or services. Media, bloggers, industry wags and more can help build advance buzz.
  • Advance planning: get the word out before the show using pre-show advertising, social media engagement, direct mail, email, broadcast and internet opportunities as you see fit.
  • Press conference: if your product launch is truly newsworthy (and you should confirm that with industry media folks), throw a press conference. If you’re not used to putting on a good press conference, hire a pro.
  • Be crazy: this takes chutzpah and frankly, most companies probably don’t have it. But if your CEO is a leading edge person with an outlandish outlook, maybe saying something crazy about your product or service will bring people to your exhibit.
  • Unusual promotions: Spy at Moz was a promotion that invited attendees to track down ‘spies’ at the conference who were waring special red stickers, take a picture and then tweet it out. If you can co-promote with a couple of other exhibitors, the word will spread quickly.

It may be somewhat trite as an expression, but thinking out of the box can go a long way to generating tradeshow buzz. What are you willing to try next time?

In Tradeshows, Perception is Everything (Almost!)

When you are going out on a date, my guess is you dress up. If you’re a guy, you’ll put on some nice clothes, fuss with your hair a bit, brush your teeth and maybe put on a dab of cologne. If you’re a girl, you’ll do much the same, only probably spend longer (is that a sexist remark or just an observation of reality?). In either case, the intent is to put your best “YOU” forward. You want to give a good impression.

tradeshow perception is everything

It’s the same at a tradeshow. You want to put your best look forward. And in probably almost more than any other marketing medium, tradeshows are critical to putting out a good impression.

The perception visitors have of you is what they’ll take away. And while there are many elements, from the exhibit to the booth staff and how they interact, to the products or services you offer, the bottom line is: what the visitors thinks they see is the impression they’ll take home.

And while this often means bigger is better and more impressive, that’s not always the case. And in fact, smaller exhibitors can often make a big impression by doing thing differently with booth activities, a ‘must-see’ product, a special guest in the booth, an unusual exhibit or giveaway or more.

If your visitors leave with the perception that your company is sharp, the product is great/cutting edge/marketing leading or whatever, and your exhibit is top-notch regardless of the size, you’ve accomplished your mission.

If those visitors see an old and tired exhibit, lazy or uninterested booth staffers, products and services that don’t inspire, that’s what they’ll remember.

Regardless of what your company or employees or products are really like, the perception is the reality. So put out the best impression you can. And if for some reason the perception is more impressive than the reality, you know you’ve got some work to do behind the scenes. But on stage – out where everyone can see you and make up their own minds based on what they see – that’s where you’ll leave a lasting impression.

Getting to the Truth

What’s the truth about your tradeshow appearance? Did you get as many visitors as you think you did? Was your product launch as successful as you felt it was? Was your staff as helpful and experienced as you anticipated?

truth

Getting to the truth of what’s going on is important. A recent Seth Godin blog post made me think of the same topic in relation to your tradeshow appearances. As Godin put it, your results are based on the honesty and accuracy of the information you have at hand.

If you think you got 1500 visitors to your booth a day, but it was really only 1000, your final analysis of ROI and lead generation will be skewed. If you graded 300 leads as “hot” when in fact only half of them were really “hot,” your sales crew will be disappointed when they begin their follow up.

Truth and the subsequent results are based on trust, as Godin observes. If truth gets lost somewhere, trust is lost. An opinion is just that. A fact, however, is a fact. If it’s measurable and verifiable, you can call it a fact. If it’s an observation based on gut feeling or instinct or experience, it’s just an opinion. Learn to separate the two.

After all, if you felt the tradeshow appearance was the best ever, yet the sales that result from the appearance felt far short of being the ‘best,’ perhaps your appearance wasn’t the best ever.

Count everything you can, and make sure the counting is accurate. That way you’ll know if your tradeshow marketing is working, or if it needs a lot more work.

Natural Products Expo West TradeshowGuy Exhibit Awards

Walking the floor of the Natural Products Expo West show in Anaheim, one is overwhelmed by the sheer number of tradeshow exhibitors and visitors. According to New Hope, the organization that puts on the show, there were over 80,000 visitors this year, and over 3,100 exhibitors.

That’s a lot of bone broth, honey, yogurt, Paleo diets and chocolate. Oh, the chocolate!

But there are literally tons of tradeshow exhibits, many of which stand out in unique ways. Let’s capture a few of these and call them out for service and recognition above and beyond.

Best Use of Bodily Function Statistics: GoodBelly

I watched as visitor after visitor stopped at the side of the GoodBelly exhibit and snapped a photo of The Poop Report, an infographic compiled from a survey of over 3000 people who visited the GoodBelly website.

The Poop Report: Good Belly
The Poop Report: Good Belly

Best Long Form Screenplay, er, uh, Exhibit: BabyGanics

BabyGanics have traditionally occupied an odd-shaped island space for years in the convention center, so I was a bit surprised to see that space occupied by another exhibit. It took a moment of spinning on my heels, but I did eventually find the 60′ (70′? 80′?) long exhibit. Just an inline exhibit, but they jammed a lot of longevity and functionality into the space.

BabyGanics Goes Looong!
BabyGanics Goes Looong!

Best Makeover: Nancy’s Yogurt

This booth is near and dear to my heart: it’s the second exhibit project I ever sold when I got into the business 15 years ago. So this is nearly 15 years old. For years, the booth has had the same look and feel. But a laminate makeover gave it an entirely new look and feel. In fact, I admit at first glance I thought it was an entirely new exhibit! But not the case – just a quick re-skin for a whole new look:

Nancy's Yogurt Before and After
Nancy’s Yogurt Before and After

Best Lettuce on a Wall: Indoor Farms of America

Inside Farms of America had a simple concept: show people what they do, and as a result it’s an eye-catching and ‘stop-in-your-tracks’ effect:

Best Lettuce Wall
Best Lettuce Wall

Best Minimalist Exhibit: Kashi

Kashi’s <1% display got people talking and snapping photos. It’s nothing but a large space with a hanging sign, the <1% display and, when you read the fine print, you discover their message about organic farmlands. Effectively done:

Best Minimalist Exhibit: Kashi
Best Minimalist Exhibit: Kashi

Best Use of Cactus Wisdom for Interactivity: Steaz Tea

There’s nothing like handing out cards with pre-printed fortunes to get people to line up. I know I did. Clever, interactive, and engaging in a fun way – a perfect fit for Expo West:

Steaz Teas Interactive Fortune-Telling Cactus
Steaz Teas Interactive Fortune-Telling Cactus

Seriously, I could go on forever with fun and silly awards for exhibits at Expo West: it’s a place with a lot of creativity. Yes, you’ll find uncreative low-budget exhibits that should (and probably did) embarrass the exhibitors, but what’s the fun in pointing those out? They know who they are, and they know when it’s time to upgrade. So let’s go with just one more that caught my eye:

Best Photo-Op Exhibit: StonyField Yogurt

A large painting on a wall and floor made it look like you’re standing in a bowl of yogurt, if photographed at the right angle. So I joined in. Lots of people waiting for their turn here throughout the show:

Best Interactive Photo-Op: Stonyfield Yogurt
Best Interactive Photo-Op: Stonyfield Yogurt

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