Author: Tim Patterson

  • Dealing With Negative Social Media at the Tradeshow

    It’s rare, but not unheard of, for social media to backfire at the worst possible time and you’re facing the dreaded scourge of negative social media. Usually the worst possible time is when your company has a majority of its resources on site at a tradeshow. If most of your people are focused on doing demos, interacting with booth visitors and putting out a thousand little fires that seem to ignite during the show, the last thing you want is to have a blow-up on your social media platforms.

    For example, let’s say you have a hot new product that is hotter than anticipated. You’ve even run out in the second day of the show and there’s no way you can fulfill demand.

    Or maybe one of your employees opened their mouth to the wrong person and left a negative impression, strong enough for them to go out and tweet or post to their Facebook page.

    In most cases, the negative comments usually won’t get too far, especially if you promptly respond and openly try to deal with any issues created.

    But on occasion, depending on circumstances of the situation, those comments can get out of hand and go viral. So how do you prepare for such an eventuality, even if the odds are slim.

    First, be aware – in a real time basis as much as possible – what’s being said about your company and products. This takes vigilance, and often means using some sort of tool that can monitor Facebook, Twitter, YouTube, LinkedIn and others. Search for ‘social media monitoring tool’ and you’ll find plenty of good suggestions.

    Second, be prepared for anything. Know how to get in front of a bad story. Be ready to respond appropriately – and make sure you respond as quickly as possible. Your Public Relations department should be ready to respond to that 3 AM call, and have the power to do so. Management has got to trust the PR department that they can craft a message that’s appropriate.

    Third, don’t DO NOTHING. The worst thing is to sit on a story and wait for all departments to chime in. For instance, if you think that you need a legal opinion before responding to negative comments, chances are the story will entirely get away from you before you know it. Better to get a partial response out instead of no response at all.

    Finally, don’t think that you’re immune because you have a product or service or a company that doesn’t lend itself to a firestorm of negativity. It CAN happen, and if you’ve at least talked about it and have some sort of plan in place, chances are you’ll be able to respond when needed.


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  • Trends in Social Media 2012

    The art of prognositcation is alive and well! There are hundreds, perhaps thousands, or bloggers, writers, authors, experts and consultants who bravely try and predict the future.

    I’ve tried that a few times, and I’m usually so far off base that I’ve pretty much given up!

    However, it’s eye-opening to see what others are predicting as far as trends in social media for the new year.

    David Armano at the Harvard Business Review looks at number of areas, including the convergence of how social media will further integrate into ‘real life,’ showing how companies are using social media in almost automatic fashion to help participants post to their social media accounts to share what they’re doing. He elaborates on the Cult of Influence, Social TV, Social Sharing and much more.

    Consultant, coach and speaker Jeff Bullas is bullish on the mobility of social media, search socialization, geo-targeting, social commerce and social gaming. Yeah, I know, I’m not into gaming on Facebook (or anywhere else for that matter), but it’s big business – and getting bigger.

    Warren Knight agrees that social TV is trending bigger. He believes that social commerce will finally get serious, with reviews and recommendations carrying more weight and significance than ever.

    Forbes Magazine’s Haydn Shaughnessy looks at social media from a more international perspective, touching on the growth of the ‘transmitter ecosystem,’ which has broken down barriers to creating online content:

    “But another part of the story is that more channels create a larger need for content. Many millions of those people now active online are not, however, content producers. They are sharers and curators.”

    Cheryl Burgess looks at 2012 trends and sees that 2/3 of all adult internet users now are using social media. As a result, businesses will increase their migration from social media to social business, trying to figure out along the way how it all works.

    And finally, check out this info graphic from Social Commerce Today that looks at the timeline of social media and social commerce, along with some brief predictions for what’s coming in 2012.

     

    Freebies from Social Media Event Marketing U

     

  • The Launch of SocialMediaEventMarketingU.com

    Today marks the opening of a new website that I’ve been working on for over four months, and one that took about a year of thinking, planning, research and (self) convincing before finally starting.

    SocialMediaEventMarketingU.com is welcoming visitors today, and is offering some freebies to interested folks to make it worth their while to see what’s inside and under the hood.

    But let’s go back a few years.

    I started TradeshowGuyBlog.com almost three years ago. And before this blog launched, I spent a good half-year thinking about the pros and cons of starting a blog about tradeshow marketing. About a year after the first post, I noticed that the most viewed and most-commented-on posts had to do with the social media aspects of tradeshow marketing. So I focused on that aspect, although it wasn’t until the beginning of 2011 that I officially changed the focus to using social media for tradeshow marketing.

    During the past three years, this blog has opened a lot of doors. I’ve done numerous speaking gigs, including two high-profile engagements in the tradeshow marketing world – the Exhibit Designers and Producers Association annual conference in December 2010 in Jacksonville, FL and the Event Marketing Summit in Chicago this past May. I also did a series of webinars for Classic Exhibits’ array of dealers and representatives through the summer and fall of 2010. For a while I did monthly article submissions for NWMeetings.com. And yes, I got some actual business out of the blog from people who called and asked me to get involved in helping them out. I also saw my email tradeshow marketing newsletter list grow and the circle of people I know in the industry continue to grow.

    In a word, the blog has been good to me.

    And through the last two years, during the speaking engagements, webinars, emails, phone calls and more, it became pretty obvious to me that there is a big missing piece in the tradeshow world. Or probably more accurately, in the small to medium-business world in general – most companies are still struggling to get their hands on and their brains around the concept of social media and how it relates to their company.

    I talk to businesses frequently who are still wondering if they should get on Facebook. Still trying to figure out what a tweet is, and if they should even bother with trying to come up with a tweet.

    For every company on Facebook with 50,000+ followers, there are dozens of companies still hoping to bring their list of followers up to 100. Or to just get started on Facebook.

    About a year ago I hatched the idea of a membership-only training site that would be dedicated to helping people through the most basic steps of social media, and then once they grasp that, showing them the next intermediate steps to valuable engagement.

    So I researched membership sites, how people learn best, what they want to learn. I examined membership software, marketing methods, web platforms and more. And the result is SocialMediaEventMarketingU.com, which starts its ‘soft’ launch today. ‘Soft’ in the sense that it’s not completely done. Well, in all honesty, it’ll never be completely done, but right now the only part that’s open is the ‘basic’ free site. The premium site is still under development, and the current timeline for the release of that section of the site (fingers crossed) is sometime in mid-to-late February.

    The basic site features dozens of short training videos on how to get started in social media, using Facebook, Twitter, LinkedIn and YouTube, along with a handful of social media event marketing case studies, and a free series of videos on how to start doing video for your company in relation to your tradeshow and event marketing.

    The premium site will expand on all of those themes, getting into more intermediate and advanced training for those that are past the basics. It will also feature regular in-depth interviews with consultants, experts and other companies who are doing great things with their social media engagement.

    Finally, one of the significant findings during my internal research is that one of the most attractive elements of a membership site is the chance to save money on the actual exhibit hardware that companies need to put up a good exhibit. So, each free ‘Silver’ membership comes with a 5% discount off of the suggested retail price of all exhibit items from the following four companies that I’ve been associated with for several years: Classic Exhibits, Nimlok, Orbus and Expand Media. Now admittedly, 5% may not be all that great, because no doubt there are companies out there that discount more on their exhibits. But we feel it’s worth it as a part of the membership.

    As we open up the premium memberships in another 6 – 8 weeks, the discounts will increase. For instance, the model we’re looking at now is to offer a 10% discount for monthly memberships and 15-20% discount for a yearly membership commitment. Yes, details are still being worked out, but the concept has been very well received among the small group of clients and former clients who have had a chance to review the early beta site and offer comments and feedback.

    So feel free to take a look – with no obligation! The site is open now at SocialMediaEventMarketingU.com and once you go there, you’ll be asked to opt-in to view a series of short, content-packed training videos. These training videos will lift the hood a bit on site and let you know a little bit about what’s inside. Once you’ve been through the short series of videos, which will take a few days, you’ll have a chance to grab a free Silver-level membership.

    And by all means, let me know what you think – if you like the idea, and offer your feedback, it can only get better!

  • Top 5 Business Social Media Bloggers of 2011

    To limit this year-end list to just five biz bloggers doesn’t do justice to the dozens – hundreds, really – of other business bloggers. But these five have always enlightened me, entertained me and yes, informed me with cutting edge material. Good stuff.

    Seth Godin – long considered the granddaddy of permission marketing, Seth Godin’s blog is deceptively simple. Short and thoughtful posts are the rule, with few exceptions.

    David Meerman Scott – David went from a corporate type to speaking and writing about social media and PR. He’s given his books away as free PDF downloads, which has garnered him attention, speaking gigs and a pretty good career.

    Chris Brogan – “Learn how human business works.” I don’t get to Chris’s blog as often as I’d like, but when I do, something tasty is always waiting there for me.

    Brian Solis – “defining the convergence of media and influence.” Brian has been blogging since before it was called blogging. Known as a thought-leader in the business and social media world.

    Jeff Bullas – leading commentary on social media and how it affects your company.

     

  • Best 5 Event Blogs of 2011

    Here we are getting down to the ‘smaller’ blogs. Yet they pack a punch. I like the blogs operated by a single person or a small company with information and posts from dedicated bloggers. It’s refreshing and illuminating to see what types of posts come out of the smaller blogs.

    So, here are my favorite five event-related blogs for the year.

    Classic Exhibits’ Trade Show Tales

    In spite of Classic Exhibits’ support of this blog, that’s not the reason I’m including them. I always find unusual, entertaining and informative blog posts from Mel White and Kevin Carty, the two main bloggers. They’ve been in the industry long enough to know what’s important enough to blog about. You may feel there’s a little too much self-promotion on the blog, but it’s tempered by a lot of posts that are just damn useful

    Event Manager Blog

    Covering event marketing from Facebook and mobile marketing to creating a YouTube channel for your event, the Event Manager Blog gets a lot of things right. Plus it’s a nicely designed blog, making it easy to spend time there – a big plus in the crowded blogosphere.

    Exhib-It Blog

    I don’t see too many posts on social media event marketing, but the Exhib-It blog from the display company is full of very useful information on many aspects of tradeshow and event marketing.

    Joyce McKee’s Lets Talk Tradeshows

    Joyce has been writing and blogging about tradeshows for years and it shows. Her blog always has new thoughtful and informative posts that are helpful for virtually any exhibitor.

    Hey Newman! Magnet Productions

    I wish Ken blogged more often – he’s that good. Funny, thought-provoking and informative, Ken’s goal is to make you a better exhibitor – and entertain you at the same time. Also one of the best tradeshow presenters in the biz.

    Grab some freebies at SocialMediaEventMarketingU.com

  • Best 5 Social Media Blogs of 2011

    Where does all of the good stuff come when you’re trying to learn about social media and what to do with it?

    Blogs. And there are a bunch of them. Here are my picks for the best five social media blogs of the year.

    Mashable

    Endless news, ideas, updates, breaking stories, etc. – all about social media and related topics. Worth checking into almost every day.

    TechCrunch

    One of my favorite bits of TechCrunch is TechCrunch TV, which regularly features interviews with interesting (both known and unknown) folks in the social media/technical world. That and a lot of solid content keeps me coming back.

    Social Media Examiner

    Started by Michael Stelzner, the SME is a clearinghouse for hundreds of how-to articles on social media. I learn something everytime I stop here.

    Social Media Guide

    More how-to guides on everything from email to Facebook small biz marketing, the Social Media Guide from Australia keeps the hits coming.

    Soshable

    I’m a recent reader of Soshable, which is the social media blog of one JD Rucker, an outspoken and thoughtful blogger. I found enough material to keep me engaged for hours.

  • Top 5 Social Media Videos of 2011

    Of course it’s absurd to call any set of five videos ‘the Top 5’ but it’s fun to create lists, anyway. For the past week I’ve been reviewing videos of 2011 to see which ones floated to the top. There are a lot of social media videos (of course), but these are the five that grabbed my attention.

    Enjoy!

    Social Media Revolution 2011

    This video captured the zeitgeist of the various social media stats floating around and presented them in a compelling way:

    httpv://www.youtube.com/watch?v=fpMZbT1tx2o

    Egypt’s Uprising: Tracking How Social Media Stirred Action

    Social media is changing the world, and giving voice and freedom to a generation that won’t sit still while the current leaders try and keep the status quo. Here’s an interview from Dubai-based News Group International on how social media affected some of the uprisings in the Middle East:

    Watch the video here. (7:40)

    Adam Ostrow: After your Final Status Update

    What happens to all those thousands of pieces of content you’ve created after you die? Adam Ostrow examines the life of your tweets and status updates post-death.

    Adam Ostrow on the Final Post (5:33)

    Reid Hoffman and Tim O’Reilly Talk Web 3.0

    A pair of leading social media experts discuss what’s next in this video. (12:22)

    Some goodies from Social Media Event Marketing U

  • LinkedIn Account Review

    As part of my creation of an upcoming social media event marketing training site, I’m putting together a number of videos on how to use various social media platforms. Watch for the site to launch in early 2012. In the meantime, here’s one of those videos – this is a review of the types of LinkedIn accounts – which one is right for you?

    httpv://www.youtube.com/watch?v=WWONt4gFPBk&feature=youtu.be

    Find me on LinkedIn here – and feel free to send me an invite to connect!

     

  • The Art of Engagement

    No, not the kind of engagement where you have to buy the girl a nice diamond ring that costs three months salary and leads to you saying “I do” in front of hundreds of people. We’re talking social media engagement, the kind that starts when you post something interesting on your Twitter or Facebook profile and people share it because they liked it so much.

    You are in my Heart<3So what does it take to be good at social media engagement?

    Bottom line: what is interesting? If you find something interesting, chances are that someone else will find it interesting, too. While it’s a simple concept, like many simple things, the actual implementation of ‘being interesting enough to re-tweet’ is harder than it sounds.

    First, you have to know your audience. What kinds of people are following you? Or more importantly, what kind of people do you want to follow you? Because if you push out some really fun and engaging tweets, they’ll get re-tweeted and you’ll continue to pick up more followers – the kind that like your type of tweets!

    Second, you have to be able to articulate in a very short space what you like and what you find engaging and interesting. That may mean sending links out with your tweets or Facebook posts – which is certainly okay; after all, those longer form posts just won’t fit in a tweet – but when you send out a link, realize that you’re doing the same as 90% of all the other people tweeting. Most are sharing links. Can you create a tweet that stands on its own without a link and is still fun and engaging, or clever? If you can do that, and leave some space for someone’s Twitter handle, chances go up that it’ll get re-tweeted over and over.

    If you’re paying attention to the kinds of posts and tweets that get shared again and again, and you are able to create similar posts, you’ll find that your audience is engaging with you.

    Admittedly, doing this is not the easiest thing in the world to do for most of us. We are in awe of those people that seemingly invent clever tweets in a moment’s time that relates to something in the news. So, pick your moments. When you find something that is interesting to you, think about what interests you about it. What makes it interesting? Can you put your thoughts or observations into a short, pithy tweet? Can you find a new twist on it? Even if it’s not perfect, get it out there.

    Find out what your community is interested in and then be interesting to them.

    That’s how to get more followers that can’t wait to read what you’re up to today. That’s the art of engagement.

    Creative Commons License photo credit: katelyn.marie.photography

  • Promoting Events and Tradeshows Through Social Media

    It makes sense to drum up as much interest before an event as possible, even prior to any official promotion launch. In fact, social media is ideally suited for just this task. By putting a blog post or video together, for instance, on what is coming at the event (even though it may be months away), and driving traffic to that blog post or video through social media, you’ve already primed the pump to whet people’s appetites for the event.

    Also, by searching for and keeping tabs on Facebook pages, LinkedIn groups and discussion boards and Twitter accounts you can slowly expand your reach and build momentum. One key to this effort is to uncover which of the social media platforms your audience hangs out at the most. You should be able to do this through searching for hashtags on Twitter, groups on LinkedIn and association or event pages on Facebook and examining the number of people involved and the level of engagement by those people.

    Before the Event

    Depending on the size of the event, you should consider building a small event-related blog. WordPress blogs are easy to set up and customize and domains are about $10 a year. If you’re the promoter, this is mandatory so you have a landing spot online for information related to your show. Here’s where you’ll include all pertinent info, including cost, times, dates, contact info, how to purchase a space, etc.

    Digital OctoberIf you’re an exhibitor, it’s still a very useful piece of your pre-show promotion. It’s easy to share blog posts on Twitter, Facebook and relevant LinkedIn groups, and a blog legitimizes your platform more than just a Facebook event listing.

    But don’t forget the Facebook listing, either. It’s easy to set up, and easy to invite people. Don’t invite everyone – although Facebook gives you this capability – because it’s a waste of time. People across the country or in another country don’t care and people who can’t relate to your event won’t bother to respond. So pick and choose.

    Set up a LinkedIn event page as well. Here you can only invite 50 people once the event listing is created, but this is good in that it forces you to choose carefully who to invite. Focus on those who might actually come and benefit from the event.

    During the Event

    Not every exhibitor is working hard on social media to engage show visitors, although at times it seems like that. Still, you can make your efforts stand out by offering great value in your booth, such as high-profile guests, demonstrations, high-value giveaways or downloads and other enticements.

    Be sure you know what the standard hashtag for the event is. While there is no official repository of hastags (that I know of) since they come and go quickly, a medium to large event should have a hashtag that is getting used by exhibitors and attendees. Once you determine what the hashtag is, use it in every single event-related tweet.

    During the event, someone from your staff can be in charge of creating content for either your blog or for other social media platforms, such as Twitter or Facebook. This might also include videos for YouTube or Facebook, which might include testimonials, demonstrations of products or explanations of services.

    If you’re able, set up a Twitter board. It’s easy enough to put up a large flat screen hooked up to a laptop that displays real-time tweets using the show’s hashtag. This does a couple of things: first it shows people that you’re on the cutting edge (although not so much as a year or two ago), and secondly, it gives people a reason to tweet about your booth and your company, just so they can see their tweet show up in real time. Believe me, it happens!

    Be sure to shoot a LOT of video. The more you shoot, the more you have to share after the show. As the weeks and months go on, if you can still offer pertinent information via your social media outlets, you’ll continue to stay in your prospects’ minds. Even if you don’t shoot much extra video, use information from the show (comments, insights, etc) to create more blog and Facebook posts.

    This is just a start – no doubt you can find more ways to promote your tradeshow, event or conference using social media. If you think of something I didn’t mention, be sure to add it in the comment section below!