April 30, 2019

What’s Holding You Back from a New Tradeshow Exhibit?

Last time when you set up your tradeshow exhibit and lived in it for a few days, did it feel cramped? Were you wishing you had another table to sit down at with potential clients? Trying to cram too many products on too few shelves?

Maybe it’s time for a new exhibit. So what’s holding you back?

It might be finances. Certainly that’s one of the biggest things that holds any company back. But beyond money, are you moving out of your comfort zone? It happens frequently. Many clients we work with at TradeshowGuy Exhibits have been using banner stands and pop-ups, which transport easily and take just a few moments to set up. Nothing wrong with that, but these companies have grown enough that they can afford a larger exhibit, one that not only looks good to give their brand a brand new look, but because it’s more complicated it needs to ship in a wooden crate using semi-trucks, it will likely need to be set up by an I&D (installation/dismantle) management crew.

What will your visitors think when you show off a new exhibit?

And yes, that moves many companies beyond their comfort zone. Having been down that road with a lot of companies, we often help navigate that path.

But if it’s money, there are ways to convince the purse holders that it’s time to invest in a new booth.

First, consider what would happen if you did nothing for the next 2-3 years. Your exhibit would be a few years older. Many of your competitors might already have upgraded to a new exhibit which will look a lot sharper than yours. How will your visitors then perceive your company compared to those competitors? Remember that perception counts a lot, and almost nowhere does it count as much as it does at tradeshows. Visitors there see you at your finest. And if your finest comes up short from what you want and what your visitors think you should be, that could be a problem.

Then again, maybe a new exhibit isn’t the answer. You might be better off investing in booth staff training. Or pre-show marketing. By doing this, you can still crank up the ROI on your tradeshow marketing investment and put off the exhibit investment for a couple more years.

But if you are seriously considering a new exhibit, think about who it will impact and how. Where will you store it? How much will it cost to ship or setup and dismantle?

Understand how much time you’ll need to design and fabricate the exhibit by talking to experience exhibit builders. Your new exhibit will last you several years, maybe 5 to 7 or more depending on the type of exhibit and how you use it.

Once you’ve decided that it’s a good move to pitch the powers-that-be, be prepared. Contact a few exhibit houses to understand their processes and timelines required, along with budget ranges for the size and type of exhibit you’re considering.

Make a written description of the exhibit requirements. When pitching the boss, offer a reasonable price range for the project, how long it’ll take to amortize the cost (3, 5, 7+ years), do your best to explain how the next exhibit will increase your lead generation (three clients in the past three years have told us that the increased size of the exhibit and the newness of it tripled their leads at the first show!).

Show the “soft” return on the exhibit, such as the impact the new look will have on your current customers who see the positive direction your company is taking. Or on the employees, who see the same thing. There are a lot of things that might be holding you back from investing in a new exhibit. But with careful planning and working with the right partners, you can create an environment and a situation where the new exhibit can become a reality.

April 23, 2019

Preparing for Next Year’s Tradeshow. Already.

Less than three weeks after a just-completed tradeshow, I heard from an exhibitor I’d met at the show. He was interested in looking at doing something new for next year’s show, which was still more than eleven months away.

I commended him for being on top of it! His response was that they waited too long last time around and they didn’t want to let it happen again next year.

So what can you do now that this year’s big expo show is over to prepare for next year’s show, even though it’s almost a year away? Let’s count a few:

Plan ahead. Seems simple. But so many companies I talk to end up waiting until the last moment. There is no urgency to act until the dates in the calendar are nearer than you thought possible! Reach out to the various entities you may end up working with, whether it’s a current exhibit house, design house, graphic designer or whomever, and discuss your plans. You’ll get a sense of how much time things take which will give you much-needed information to put together a workable plan.

Find out what things will cost. In the case of a new exhibit, not just updating graphics on a current exhibit, you’ll need to determine how much the investment might be. There are industry averages, there’s your budget, and there’s your wish list. At some point these will all have to meet in the middle. If you’re unsure of how much your budget is, and how much things might cost, the sooner you gather that information the better prepared you’ll be as you move forward. Learning the cost of a potential new booth helps craft and shape the budget. Knowing your budget helps craft the final design.

Determine to the best of your ability what products and services you’ll be promoting. In most cases, clients we work with put this off until much closer to the show mainly because they want to have a handle on what will be available for sampling, when products or services launch and so on. At this point in your design discussions, you will likely leave placeholder graphics in place. But knowing if you have eight new products, or three, or fifteen, will help the direction of the design.

If you are not sure if you’ll continue to work with your current exhibit house, talk to several vendors. Each one will offer strengths and advantages; some will have obvious weaknesses for your specific goals. Learn as much as possible about them, speak to their current clients, learn about how the process went. Some companies will be a good fit and others won’t – there’s no real right and wrong. Often, it’s just a feeling, but feelings are important. All things being equal, people like doing business with people they like and get along with.

Take your time. If you’re more than half a year out, you have lots of time to ponder things. Run ideas by other people. Brainstorm some in-booth activities. Research what’s worked for others. The more time you are able to take, the more comfortable you’ll be with the decisions you finally reach. That doesn’t necessarily mean you’ll take a lot of time making decisions. Some people make snap decisions that are absolutely right. Maybe that’s you.

Finalize the plan. Get the various entities (vendors, designers, booth staff) lined up and make sure they’re all on board with the plan. Confirm the timeline, and add in a little buffer time for unexpected circumstances.

Once the show is underway next year with few to no glitches, congratulate yourself for getting so far ahead of the project!

March 27, 2019

A Company’s Sustainability Initiative as it Relates to a New Tradeshow Exhibit

When you ring up your custom exhibit house and order a new custom tradeshow exhibit, do you ever consider your company’s sustainability initiative?

Of course, there are a lot of things that can go into a company-wide sustainability initiative, such as having it as part of your company mission, doing your best to reduce waste through recycling, using less power, automate workflow or whatever else that may fit, making sure your employees are engaged in the process, and having ways to measure the effectiveness of the program so you can show it off to both employees and the public.

But do you consider how a new exhibit can possibly help in your efforts? There are a number of ways to use the opportunity of a new exhibit project as a part of your sustainability efforts.

The ECO-2118 from EcoSustainable Exhibits

First, you have to ask the question. When you are chatting with your exhibit house representative, ask them: “What ways do you implement sustainability efforts in your exhibit-design and building projects?”

That gives them a chance to show their stuff. In my experience, it’s rarely asked. But it is occasionally brought up, particularly in regard to responding to an RFP. The more formalized the process, it seems, the better the chance to have the question pop up. That’s where a company can fully respond to those concerns.

There have been some occasions when the question is asked as part of the conversation leading up to the sale, or as part of the project, but it is rarer in my experience.

Which is a shame. I think the buying / selling dance is a great chance (often a missed chance) to explore ways in which an exhibit company uses sustainability efforts to great effect.

For example, we often work with Classic Exhibits, one of the premier exhibit builders in the nation. They’re well-known in the industry for the depth and breadth of their sustainable practices. Just one example: aluminum is smelted and extruded locally in Portland, not shipped in, and recycled a short distance away to keep transportation costs minimal. Their approach to sustainability includes the ability to recycle everything except Sintra. That includes wood, aluminum and other metal, paper, foam, clear film and clear film plastic. All except wood is recycled at no cost.

Another Portland example, Boothster, uses building materials that are very easy to recycle: carboard tubes, cardboard-printed pieces, bamboo banner stands and so on. They position their company as builders that fully adhere to the practices for sustainability.

Greenspace, also in Portland, positions their approach as “environmentally sustainable design and fabrication.”

Another builder we work with at TradeshowGuy Exhibits, Eco-Systems Sustainable Exhibits, approachas the design and fabrication of exhibits using materials such as recycled aluminum extrusions, LED lighting, ECO-glass made from 100% post-industrial recycled content, bamboo plywood, FSC certified wood, plastic shipping cases made from recycled plastics and are 100% recyclable. Graphics are printed on ECO-board, Paradise fabric (made from 100% recycled soda bottles), and finishes are water-based low VOC (volatile organic compound) or VOD-free, and Greenguard certified.

All of these go a long way to making your tradeshow investment dollars be a part of your commitment to a company-side sustainability initiative.

March 21, 2019

What to Watch for Walking the Tradeshow Floor

Naturally, your eyes will be on several different things when you are walking the tradeshow floor. And your agenda will be different as an attendee vs. an exhibitor. But if you keep your eyes open, you can spot a lot of cool and interesting things on the tradeshow floor.

The first day of a tradeshow, when the doors open for the first time, the first things you’ll see as you walk through the floors is how bright and clean everything is. Hundreds of people, maybe thousands, have been working for days to put on their best for you and all of the other attendees.

When you walk by a booth, look for the brand and image. Is it well-represented? Are people smiling and greeting you, but not pushing themselves on you? Are they asking good, engaging questions that make you stop and respond? Are they trying to catch your eye?

Is their booth made from sustainable materials? Can you tell? Is that part of their message – that they are a company dedicated to being as ecofriendly as possible?

Also look to see if they have new products. If they have samples, are they easy to reach? If they have demos, do they look easy to engage with? If they have a professional presenter, is it obvious that’s the case and is there a schedule for the day’s presentations easily available?

Is the booth crisp and clean and sharp? Or do you see ragged edges? Is the carpet spotless and brand-new looking? All of these things suggest something to you and help determine what your impressions of the company will be.

If the company is giving away promotional items, is it obvious? If they have some sample-like things on display but are not for giveaway, is that spelled out? Are they looking to collect business cards in a fishbowl? Why?

What is their lead capture strategy? Are they talking with people, or just engaging enough to scan a badge, thinking that is going to be enough?

Later in the day, or on the second or third day, look for places where the booth might be fraying, where garbage might be piling up, where personal belongings are spilling out of a storage area.

Look for stories. People engage with stories and the companies that best tell their stories will be the most memorable. What stories are the exhibits and their products and people telling?

Look for teamwork. Is the booth staff operating as a team, or do they just seem to be….there? Are they dressed in identifiable same-color tees, for example, or are they just in typical work clothes? Can you tell who’s a staffer and who’s not?

If you can walk the floor and make mental notes on day one, digest what you see, try again on the last day of the show when people are almost in their “bug-out” mode. Things will be mighty different!

March 19, 2019

A Single Big Tradeshow is Still a Year-Round Event

I’m guilty of sometimes thinking that once a tradeshow is over for the year, it’s over. For a long time. Until next year! But that’s not really the case, no matter how much I’d like to be done!

As a tradeshow manager, or someone who attends or exhibits at tradeshows on a regular basis, it’s easy to compartmentalize each show:

“Got another show in two months, but it’s a small regional one. I can wait another couple of weeks to make sure I get it all together in time.”

*“Well, that big expo is done! Don’t have to worry about that for another year! Or maybe ten months if I’m lucky.”*

But now that the show is over, it’s a good time to start planning – or at least thinking about – the next time you’ll exhibit at the show. Look at your preparation time from how much of a splash you want to make, how much “new” stuff you’ll implement in your exhibit, and of course, budget. Budget drives everything. Almost.

If the biggest show of the year just ended, and you’re back in the office, you have another 11.5 months before you pack up and head to the airport again (and that doesn’t take into account another half-dozen smaller shows that may keep you on the road).

What now?

Relax for a Few Moments

Give yourself time to breath. There’s still follow-up and record-keeping to be done from the last show. File and share data such as photos, visitor comments, leads, etc. with the proper people. Go over the metrics you collected, identify important information that will help you make decisions for next year’s show. Whatever you chose to document, make sure it’s archived and available for your team to review, digest and understand. As they say, if you didn’t write it down or document it, it didn’t happen.

What’s New Next Year?

But before too much time passes, look at the show from a new angle: if you’re going to do something new, exciting and impactful (and why wouldn’t you?), you need time to brainstorm, plan, research, talk with partners such as exhibit houses, tech and AV vendors and more.

Most of your time will go into planning and design. Once the plan is set, the implementation starts. Depending on your plan, that could mean working with a designer or exhibit house to create a new exhibit from scratch, or it could mean adding some unique element to your current booth (like we did with our client Bob’s Red Mill when they wanted a 42” touchscreen with several videos that visitors can pull up with a touch of a finger).

Bob’s Red Mill’s exhibit alcove featuring 42″ touch screen with directional speakers

During the planning phase, you might be addressing the launch of new products, new branding, redefining your objectives and goals, and identifying how you’ll communicate your messaging, capture new leads and so on. It’s a long process, and you should give it the time it deserves.

Many companies approach a new exhibit project as just that: a new exhibit and nothing more. Which means they don’t give all of the other items enough time and space. The exhibit is not a standalone item; it’s integral to everything else that your company is doing for the show. New products require proper display space, adequate space for graphics, and perhaps space to sample or demo them.

Social Media

If you have a social media marketing director, make sure you bring her into the mix during the process. They can pass along photos and videos from the recent show and use them to build interest in next year’s show. During the lead-up to next year’s show, focus on building interest in the event, building interest in your appearance at the event, and finally on building interest in the products or services you’ll debut or feature. Yes, this deserves a much longer discussion, but don’t let this element slip away. Make sure, as a tradeshow manager, that you’re involved in the discussions on how this will unfold.

Booth Staff Training

This subject could be the topic of a complete book (maybe I’ll make this my next book!), but suffice it to say at this point that, all other things being equal, a well-trained dynamite booth staff will perform head and shoulders above a staff that isn’t properly trained. Your staff should be outgoing without being pushy, engaging without being trite. Know what questions work and what don’t. Always have a smile. Don’t take rejection personally. If you haven’t trained your booth for a while, consider how good of an investment it can be.

Get Everyone On Board

Before undertaking a new large project, make sure you are communicating properly with all of the various entities: management, marketing team, sales team, production team, outside vendors and partners. They should all be aware of the project from the beginning and what their potential part in the dance might be. Communicate often and do it well. It’s hard to over-state the importance of your ability to communicate!

March 15, 2019

Tradeshow Tricks: How to Make Eye-Catching Signs and Brochures

This is a guest post by Tania Longeau of InkJet Superstores.

Setting up a booth at a trade show is a great way to build awareness of your brand and gain new leads. On the busy floor of a trade show, however, you only have 6 to 10 seconds to catch the attention of a passerby and draw them into your booth. You are lined up alongside several other businesses and, depending on the size of the show, you could have several thousand people walking past over the course of just a few days. If you want them to stop by your booth, you need eye-catching signage to draw them in.

Once you’ve gotten their attention, you need well-designed marketing materials like brochures, flyers, catalogs, and cards that they will take and look at again after the event. It sounds difficult, but learning how to make eye-catching signs, brochures, and other branding and marketing materials isn’t as hard as you might think. Keep reading to discover a few of our favorite trade show tricks.

Plan Ahead

Businessman Alan Lakein once said that “failing to plan is planning to fail,” and he was absolutely right. If you fail to do extensive planning prior to attending a trade show, you are very unlikely to have a particularly successful event. Goals and desired outcomes need to be established months before the date of the event to ensure that you have time to create everything you need.

Set SMART goals and come up with a solid plan of attack for meeting them. Think about what advertising and marketing materials you will need. Figure out whether you will make those materials in-house or have them printed elsewhere. If you plan on making them yourself, make sure you are stocked up on printer ink, paper, and other essential supplies. Trust us. Few things are worse than running out of ink at 11 p.m. the night before a trade show because you failed to plan and waited until the last minute!

Say it with an Image

When you only have a few brief seconds to grab someone’s attention, a sign or banner with lots of words just won’t do. A picture says a thousand words and, when you use images that are eye-catching, your signs will say a lot about your business, products, or services without needing to say a word. Keep the wording on your booth graphics short and to the point. Your signage should mostly consist of attention-grabbing images. Text should be kept to a minimum. On a busy trade show floor, very few people are going to stop and read an entire paragraph or a long list on a sign. Keep your message short and sweet.

Don’t Go Crazy with Fonts

You may love the look of the fancy font you use on your website or logo, but it may not be the best choice for creating trade show signage and displays. When you are designing signs, banners, and anything else that will be viewed from afar, choose fonts that are simple and easy to read. Remember that, on the trade show floor, your booth is competing for event attendees’ attention. If your advertisements aren’t easy to read, those attendees are just going to look elsewhere.

Be careful when choosing fonts for printed brochures, too. If most of your marketing materials currently exist online, adjustments may need to be made to ensure that they print well. Fonts and colors that look great on a computer screen or a smartphone might not look so good on paper, so be sure to do some experimentation to make sure everything is flawless.

Know When to Hire a Professional

There is a lot that you can do with the inkjet printer or laser printer in your office. Many of today’s higher-end models are capable of creating prints that rival professional quality, and you may be able to get away with printing many of your own signs, flyers, brochures, and pamphlets. It’s also important, though, to know when to hire a professional. Unless you have a high-quality inkjet printer that’s capable of printing large-format banners and other big displays, you should definitely work with a professional printing company. You only get one shot at making a good first impression, so the signage and displays you put up at your booth are extremely important.

Unless you have professional graphic design skill, working with an expert designer is a smart idea, too. A design may look awesome to you, but it may not actually be all that great. There is a lot more that goes into a successful design than just making it look pretty. A good designer can help you create brochures and signs that are eye-catching, tell your brand’s story, and evoke emotion. It takes a lot more than a copy of Photoshop to do all that!

In Conclusion

When you are attending a trade show, setting your booth apart from all of the other ones around you is extremely important. There will be hundreds or thousands of people passing by your booth over the course of a few short days, and you will only have a few seconds to grab each person’s attention. With eye-catching signs, banners, and displays, you can let event attendees know what your business is all about and encourage them to stop by. With eye-catching brochures and pamphlets, you can encourage them to pick up your marketing materials and check them out after the event. Keep the above listed tips in mind, and you will be well on your way to meeting your goals for the event!

Tania Longeau serves as the Head of Services for InkJet Superstore. Tania oversees a team of Operations and Customer Service Reps from the Los Angeles headquarters. Before joining InkJet Superstore, Tania was a team leader and supervisor working for one of the biggest mortgage and real estate companies in the country. Images are provided by the author via Shutterstock.

March 11, 2019

Expo West ’19 Diary: Last Full Day of Exhibiting and Re-Cap

The exhibit halls at the Natural Products Expo West closed Saturday at 4 pm. By then, exhibitors were handing our their remaining samples, packing up things they could and getting ready to grab flights home. The last day of a big show like this one is always a bit different. Not as many attendees as the first couple of days (although still very busy), which left staffers with a little more time to chat in a relaxed mode.

Which is a great opportunity to meet people. Which I did. Even though I was pretty much dead on my feet by mid-day, I kept pushing through, knowing the end was in sight. I spent some of the day checking in with all of our clients that we had scheduled for dismantle the next day to make sure paperwork was all in place. Things don’t move in a tradeshow without the right paperwork!

Saturday started early by assisting in the dismantling of a new exhibit for a new client, Hop Tea, from Boulder, Colorado. They were set up in the hot new products section of the Hilton Ballroom, which meant that their exhibiting schedule ended a day earlier than the main halls in the convention center. I’m told they won a Nexty Award for new products, and their business – less than a year old – is off to a quick start. Glad to be able to be a part!

By the end of the day, I was done. Beat. Exhausted. So it was back to the Airbnb for a relaxing night, the only one of my 6-day trip. Friday night it was fun to spend nearly two hours at the Oregon Business gathering at McCormick and Schmick’s near the convention center. It’s a gathering that has happened for several years, and is designed to show off Oregon products from companies that may not necessarily be exhibiting at the show. Food and libations and good conversations flowed.

Hop Tea custom reclaimed barn wood exhibit, built by TimbrandMoss

Sunday morning it was the dismantling. I was overseeing the takedowns of five booths by Eagle Management, which has proven to be a good partner: resourceful, efficient and generally quick to get things done. My job was mainly to make sure things were happening in a timely manner, and taking care of the paperwork: shipping BOL’s, printing shipping labels, etc. I admit I find it fascinating to see the before and after (and the during) of big shows. Once the show is over, hundreds of union workers come in and dismantle things quickly. It’s a helluva sight, really. Even though our truck was in line to pick up crates by the check-in time of 8 am, they weren’t able to load freight and leave until after midnight. Crazy, I know. Yes, it’s a busy show and hundreds if not thousands of trucks are all in a queue awaiting their call.

Overall impressions this year? It seemed busier than last year, if that is possible. New Hope usually posts their press release with exhibitor and attendee numbers within a few days of show close, so it’ll be interesting to review this this week.

From the list of exhibitors I visited last year, 25-30% of them were not at this year’s show. Big shows like this are expensive, and not all companies are ready to hit the big time and try to connect with thousands of buyers, brokers and retailers. That doesn’t keep younger, smaller companies from trying, though. Often the difference between success and failure at this level is having and executing a good plan, no matter what type of exhibit you have.

Later in the week, I’ll post photos of our clients at this show. Meantime, here are a few more clicks from the last day or so of Expo West:

February 19, 2019

There’s Always Another Tradeshow

When it comes to tradeshow exhibiting, is it wrong thing to think, “Well, there’s always next time!”?

Maybe your most recent tradeshow didn’t go as well as it could have. You didn’t meet all the people you had hoped to and didn’t bring home as many leads as you were thinking you should have. Your staff’s interactions with visitors weren’t as good as they could have been.

In other words, you’re thinking that it may have been a waste of time.

If you think that, spend some time to identify WHY it might have been a waste of time.

Was it the wrong show? Maybe your expectations of the show itself were unrealistic. The show organizers might not have been as clear as you’d have liked on the state of the show. They could have assumed more people would show up, but the audience just wasn’t there.

Was it the wrong audience? Each show has a specific audience. If the audience isn’t a good fit for your products or services, it could be that you didn’t assess the show well enough.

Do you have a great exhibit that invites people in?

Was your booth staff lacking in training? A well-trained booth staff can lift you above mediocre or average expectations. After all, they’re the front line in your interactions with the attendees. If the staff hasn’t been properly trained on that interaction, your results will reflect that.

Were your products or services either “blah” or not properly represented in your market? Your competition may have similar products and services, but if you staff was not fully engaged and the presentation of your products was indistinct, or fuzzy, or unclear, you won’t catch attendees’ eyes. Was your exhibit not up to the task? An old or poorly designed exhibit might save you money to ship and set up, and put off another capital investment, but if it doesn’t look good, or have the functional elements that you need to properly execute your tradeshow, it’ll cost you money in the long run, not save you money.

On the other hand, if you’re saying “Well, there’s always another tradeshow” and you’re at least modestly pleased with the results, take a hard look at what worked and what didn’t. Maybe your booth staff was good but could be better. That’s a pretty easy fix.

Or maybe your exhibit is decent, and only needs a few minor upgrades to make it really good. Another easy fix.

Other things to look at: pre-show marketing, post-show follow-up, cutting costs for shipping or logistics, and so on. Individually, they may not have a big impact, but executing each element better than last time can have a cumulative impact that’s hard to ignore.

At the end of the show, when everybody has had a chance to review from their perspective what worked and what didn’t, and why, do a debrief. But don’t wait too long – do it the first or second day you’re back in the office. That will give a little time for reflection from all participants, but not so much time that they’ll forget important feedback.

Based on what comes out of that debrief, make decisions that will better prepare you for the next show. Because there’s always another tradeshow.

December 11, 2018

10 Reasons to Change Exhibit Houses

Most companies we work with at TradeshowGuy Exhibits work with one exhibit house for several years, and the urge to change doesn’t come around much. Maybe you’ve been comfortable or years, but something changes. Could be minor, could be major. But it does happen. People change, goals change, situations change. Changing vendors can be challenging and pose a set of challenges. Lots of people are uncomfortable with change and prefer to stick with something even though it’s a good idea to at least look around.

When doing your evaluation, look at all options. One option might mean staying with your current vendor. But when evaluating, make one list with those that are considered competent service providers and those that might be looked at as critical partners.

What reasons might you have – valid reasons – for shopping around for another exhibit house? Let’s take a look at some things that might come up.

Your needs and goals have changed. It may be that you’re working with an exhibit house that excels in smaller exhibits, such as inline modular booths, but you want something custom. Turns out that your current vendor may be able to do what you want, but it’s a stretch. Or perhaps you want more, such as a coordinated tradeshow marketing strategy with planning and execution, and all your current vendor does is design and fabricate exhibits.

Their designers aren’t thinking out of the box like you’d like. Exhibits can get really wild and weird, believe me. I’m sure you’ve seen them! But if the exhibit house you currently work with has a group of in-house designers that seem to stick with the tried-and-true, and never really show you something wacky, it might be time to find another designer. This doesn’t necessarily mean you need to move on from the same fabricator, it may just mean bringing in an outside designer.

Lack of Communication. Do you hear from your exhibit house only when you reach out to them for something? Or do they stay in communication frequently even though a show is not currently pending?

Problems with Delivery. In the tradeshow world, deadlines run the show. Does your exhibit house meet deadlines without breaking a sweat, or do you feel that they’re struggling – which means you’re anxious much of the time? The most reliable vendors can hit a bump in the road on occasion, but if that happens do they communicate that to you? Or is the failure to deliver consistently a trend in the wrong direction?

They take you for granted. Big exhibit houses are equipped to handle everything from small in-lines to gigantic island booths that spill out of a show’s floor, it seems. If you’re one of their small customers, it may be that they just assume you’re well-taken care of without really checking. Sometimes a lack of communication tells you that they have other priorities.

Poor Service. If a company really wants and values your business, you’ll see it in their service. There shouldn’t be invoice errors, lack of attention to detail, slow response time.

The person that’s handled your account has moved on. The new person doesn’t really “get” you. It may mean that you have to work to get to know them better. But as the account manager, that falls more heavily on them to retain the business than it does on you.

Personality clash. This could be anything (politics, religion, brusqueness, and so on). It may not mean it’s time to move on. It may just mean you need to deal with another person at the company.

Pricing. Not only what is the price, but what are you getting for the money? Some vendors are great at providing a basic service at a good price. Others may be more skilled with more resources who can creatively collaborate, but that may come at a cost you’re not quite ready for. An unexpected price increase may also spur a change. Price increase happen, everyone does it over time. But if a price increase is coming on things that you normally purchase from your exhibit house (graphics, labor for repairs and upgrades, etc.) and you aren’t informed ahead of time, that is not good business.

Culture. Maybe not as big a deal if you’re not actually working for a company, when it would be a really big deal. But sometimes that culture doesn’t transfer well and if it makes everyone uncomfortable and awkward, it might be time to move on.

There are a lot of reasons that companies are not a good fit. And there’s no wrong answers. There are a lot of exhibit houses out there vying for your business. We hate to turn business down, but it happens because for whatever reason, it’s not a good fit.

November 29, 2018

What do Visitors See in Your Booth That Makes Them Stop – or Keep Walking?

When people walk by your booth, they make a subconscious (or unconscious) choice on whether or not to stop and visit. In an instant, that choice is made. Much of what they base that choice in never really registers as a solid thought, but the choice is made regardless. They stop to visit and check out your booth. Or they keep on going.

What makes them stop? What makes them keep walking? Let’s take a look.

Brand: if they know the brand, they already have an impression. They have an emotion tied to the brand. It may be positive or negative. Or it may be neutral. In any case, the brand itself is part of that judgment.

Size of booth/how many people are already there: if a couple of dozen people are crowded into an island booth and they are all engaged in comes activity, or they are all paying attention to a single activity such as a professional presenter, they may decide to join. Nothing draws a larger crowd like a small crowd.

Newness or uniqueness of exhibit: if they come around a corner and see something they’re not used to seeing, that may impact their decision on whether to stop. The exhibit itself can be a big part of that subconscious process. Newness counts to a degree. New graphics, clean look, something different than they’ve seen before.

What’s happening in the booth: something interactive, something hands-on can spur people to impulsively stop to find out more. VR headsets. Spinning wheel. Quiz. Anything that lets people get involved, even if only briefly.

Familiarity: of course, familiarity can count, too, especially if that familiarity is of a positive nature. If they’re familiar and fond of a brand, that can draw them in.

Cleanliness (or lack): clean floors, fresh and wrinkle-free graphics, garbage cans that aren’t overflowing all create a positive impression. Clutter, grimy, broken, old or frayed exhibit pieces can put people in the mind of being repelled. They may not even know why, but they’ll subconsciously steer clear of something that their mind recognizes as distasteful. Something that’s not clean can repel.

People: your booth staff is critical in getting tradeshow floorwalkers to stop or not. A well-trained staff knows how to ask a good opening question, and how to engage. A great staffer will override other flaws in your booth, such as an older exhibit, minor lack of cleanliness, unfamiliarity with your brand and so on.

With thousands of people walking the floor at a tradeshow, everything you do and everything that they can see in your booth space can influence their decision on whether or not they will stop. A small change can add up to a significant difference in your response rate. If you could increase your visitor rate by 20% just by having a clean booth, would that make a difference? If you could triple your leads by doubling the size of your booth space and installing a new exhibit, would that be worth it? I’ve seen it happen. Every little thing counts. So does every big thing. What is drawing visitors to your booth? And what is repelling them without you knowing? Take a closer look next time.

This blog post came thanks to an idea from Mel White at Classic Exhibits. Thanks!

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Booth Design