Best tradeshow marketing tips and case studies. Call 800-654-6946.
Best tradeshow marketing tips and case studies. Call 800-654-6946.

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Natural Products Expo West 2022 Re-Cap

The thing I was most curious about while walking the floors and halls of Natural Products Expo West 2022 earlier this month in March was this: how many exhibitors and attendees showed up?

It was a question that kept coming up as I would turn the corner at the rear of one of the halls and instead of seeing rows and rows of small exhibits against the wall, I saw lots of empty space. Throughout the hall, instead of large island exhibits everywhere, you’d occasionally see a gathering spot with tables and chairs instead of a large island.

Which got me thinking about the final totals. On day one, I figured attendance for both exhibitors and attendees would be around 85%. On day two, after seeing more empty space, I revised that downward to about 80%.

On Monday, New Hope Network released numbers: over 57,000 registered attendees and over 2,700 exhibitors. Based on numbers in 2019 (which I’m dredging up from memory, but still, they’re close), which showed attendees at about 80,000 and exhibitors at about 3,400, the numbers this year showed a significant decline. Attendees were about 71% of 2019, and exhibitors came in at about the 79% level.

So, yeah, respectable. And people I spoke with, both exhibitors and attendees, found it a worthwhile show. Days One and Two were the best (no surprise), with all of the exhibitors I spoke with saying they’d had good conversations with a LOT of people. Day Three, of course, is more of a rush not only through the shortened day, but once two or three o’clock rolls around, a rush to the door.

A few observations:

There was a masking requirement in effect. Almost no one observed it. Maybe one in twenty. Given the pre-show health check confirming vaccinations or proof of negative tests, and the declining cases throughout the country, and of course, COVID fatigue, it didn’t surprise me that masks were mostly a no-show. Besides, with nearly 60,000 attendees, how do you actually enforce something like that?

But: QR Codes are back! If you search this blog for QR Codes, you’ll find an assortment of posts, ranging from how to use QR Codes at tradeshows, to posts questioning their validity anymore. But this year, QR Codes were back in full force. By the hundreds. I spoke with a number of people about it, and most either suggested, or agreed with the notion that one reason they’re so prevalent is that phones no longer need code-scanning apps. The ability to scan codes is built-in to the camera software. I lost count at over a hundred QR Codes.

Big Names Missing. Again, no real surprise that some brands chose to skip this year’s show. I tweeted about a handful of them that were missing: Kashi, Kettle Foods, Enjoy Life, Clif Bar, and Silk, all of which have previously appeared numerous times with large island booths. Not this year. I’m sure a few slipped my mind.

TradeshowGuy Exhibits’ client list also was reduced, but it was the busiest year I’ve ever had at the show. I spent a total of 9+ days at the show, supervising the installation and dismantling of two long-time clients, Bob’s Red Mill (30×40) and Mountain Rose Herbs (20×30). The Bob’s Red Mill exhibit is the iconic mill-like structure that captures their brand to a T. It’s been around since 2013. Mountain Rose Herbs, which hasn’t been at the show for nearly a decade, returned with a 20×30 new design focused on promoting new lines of essential oils and teas, and much more. The two main pieces of the exhibit are a 13’ tower/conference room and a 10’ tall display unit that was filled with herbs in a stratified style onsite prior to the show. It wowed. Great to work with both clients. We also had other clients at the show, including Greater Knead and Wildbrine, but like many exhibitors, some of our clients chose to sit this one out.

Mountain Rose Herbs
Mountain Rose Herbs – large herb display unit
Mountain Rose Herbs
Mountain Rose Herbs
Mountain Rose Herbs
Mountain Rose Herbs
Mountain Rose Herbs
Mountain Rose Herbs
Mountain Rose Herbs
Bob’s Red Mill
Bob’s Red Mill
Bob’s Red Mill
Bob’s Red Mill
Bob’s Red Mill
Bob’s Red Mill
Some celebrity I was told…

A few final words. I always approach Natural Products Expo West with both anticipation and a little dread. It’s a big show and can be stressful. But it’s always worth it. It was great to get back to seeing people in person, saying hello to people I’ve met over the years, and meeting new people.

And hey, there was even that celebrity siting! Jason Momoa popped in the North Halls for a short time and I managed to get his picture. He’s tall.

Can Limitations Help Your Creativity?

Unlimited choices. Seems like having the pick of anything we want would make things easier, right? For example, I have a subscription to Apple Music. Yeah, it could be Pandora or Spotify or any of the music streaming services. But with a streaming subscription, you have instant access to millions – literally millions – of choices when it comes to what songs or artists or albums to listen to.

Yet often I find myself stumped, not knowing what I should listen to. So I go back to my own library, which has only 50,000 or so tracks. Much easier to find something.

But too many choices? Yeah, doesn’t always work. Yeah, when I hear about the new album from Coldplay or Jackson Browne, I can easily jump over and listen.

The less choice you have, the more you must use those constraints to your benefit. I think the same thing applies to the scope of your tradeshow exhibit project.

Sure, you may love to have a large island, 20 x 30 or even larger. Just think of the things you can do with such a large space! But if you have only half or less of that space, it forces you to consider every square foot. And as a result, you can still come up with some very creative tradeshow exhibits.

Want eco-friendly? Use cardboard tubing, bamboo wood, or actual live plant enhancements as part of your design.

Need a table but want it to still be an eye-catcher? Try a custom branded, LED-highlighted odd-shaped table.

A custom LED-highlighted table takes up little space but catches eyes.

Need to save on cost and still have a nice-looking booth? I’ve seen several booths that use the shipping cases as building blocks for counters and back walls.

Looking for a way to draw attention to your small booth presentations? Hire a dynamic and charismatic presenter that’s experienced in drawing small but enthusiastic crowds.

Creativity isn’t limited to large canvases. You can get creative in countless ways. Just pull out your thinking cap and collaborate with others.

Tradeshows Aren’t Magic

When was the last time you saw a card trick? I mean, a good card trick where you were left scratching your head about how the heck the magician did that? You immediately want to know how it was done, right? But no, you never see that. Not really. A good magician works his magic and all you see is the result: the reveal.

If someone showed you how it was done, the magic of it sort of vanishes – poof! – right?
One of the emails I get is from a site called Penguin Magic. It seems like nearly every day they send out a video of a trick of some sort, and they’re offering to sell you the trick so that you can practice it and show it off to your friends and family.

I don’t have a big desire to be a magician and learn card tricks well enough to show them off (maybe I’m too busy writing novels and songs and other stuff in my limited spare time), but the concept of lifting the curtain to see how a trick is done is intriguing. But not enough to spend the time to practice card tricks.

When it comes to tradeshow marketing, there’s no magic involved, except to the visitor, and perhaps to only a few of them. First-time tradeshow visitors (and every tradeshow has its share of first-timers) might not fully understand what’s going on. They don’t know exactly how the exhibits get set up, although they can surmise that if they want. They don’t see all of the planning and organization and rushing and graphic layout and production and teeth-gnashing when deadlines get pushed and rush fees are instituted.

All they see is your booth, in all its glory (or not). They only see your staff. They don’t see what training, if any, that staff did prior to the show to know how to greet visitors, how to ask the right questions, how to discern between the prospects and the tire-kickers.

All they see is the result. They see the reveal.

The Perfect Tradeshow Experience

Yes, we’ve heard it a hundred time: perfect is the enemy of good. But what would a perfect tradeshow experience really look like – if you could make it happen?

From your perspective – the exhibit tradeshow manager or staff member – it might look like something like this:

  • Fair prices for booth space rental, material handling, shipping and other show services such as installation/dismantle, cleaning, etc.
  • Getting a nearby hotel, within walking distance, at a good price.
  • Twice as many leads as you had planned for and/or more sales than you anticipated.
  • Tradeshow exhibit getting plenty of compliments from visitors, maybe even recognition from the show itself with some sort of award. Graphics looked terrific, booth was always clean and presentable.

All of that would be great, right? Maybe not perfect, but as close as you can get.

But let’s flip the script and ask the question: what would be a perfect tradeshow experience for your visitors? Yeah, the people that come to the show – and to your booth – to learn about new products and services and hopefully find the right one that suits them to a T.

  • Immediate recognition by a booth staffer when you walk into the booth: a smile and a good opening question that engages them on a topic that is relatable to their specific situation regarding your product or service.
  • The visitor would feel like a welcome guest in your booth. After all, you’ve hired the best people and trained them well, so they know how to properly welcome visitors.
  • Good follow-up questions from the staffer. Perhaps even a product sample if appropriate.
  • Collection of contact information: no more and no less than what is needed for a timely follow-up.
  • Their visit to your booth was useful to them but didn’t end up being cut off or taking too long. After all, they have other booths they want to visit.
  • The follow-up was exactly as promised: on the day and time it was planned, and it happened like it was intended, whether an in-person visit, a phone call, an email, or a follow-up piece of mail with a sample or brochure or another promised piece.
  • Based on their visit, the prospect decided that your company was indeed exactly what they were looking for and feel that the business relationship is just starting and, assuming all continues to go well, will continue for years.

Now that you know what a perfect tradeshow experience might feel like from the attendees walking into your booth, what will it take to pull that off, again and again?

Stranger in a Strange Land: the New World of Tradeshows

If you’re a fan of Robert Heinlein’s classic science fiction book “Stranger in a Strange Land,” you know the story of Valentine Michael Smith, a human who was born on Mars, raised by Martians, and comes to Earth in early adulthood. He ends up in a political power struggle and as the title suggests, he’s a little lost in the whole thing.

I sense that many people are feeling a similar way when it comes to returning to the tradeshow floor. Exhibit designers, builders and exhibitors are looking to the future when things will return to normal and they can get back to the action of exhibiting and all that entails.

Except…

This morning I see a post in a tradeshow group on Facebook that a client has canceled an appearance in an upcoming show in early August. Due to the uncertainty surrounding the resurgence of the delta variant of the virus and the continued resistance by a significant portion of the population to getting vaccinated.

Another commented that they also had a cancellation at the same show, and a second cancellation by another client at another show in October. Also due to uncertainty of the virus numbers.

But for some exhibitors who are looking at shows in late October, the assumption is that everything will be fine and they’re proceeding with plans for new exhibits. So they’re forging ahead on designs and are getting ready to put significant money down on new exhibits.

I get the sense that with all the players involved – organizers, exhibitors, attendees, designers, fabricators, labor and support services – no one is sure of which way to jump, and unfortunately we’ll all have to jump several times before we learn where we’re going to land.

In the TV show “Billions,” one of the questions that come up now and then is: “Are you certain?” And the response is meant to be “I am not uncertain.”

But I don’t think anyone has much certainty right now about the tradeshow world and when it might return to normal. Or even settle into a “new normal,” which will be different but at least predictable.

Eco-Smart Sustainable Tradeshow Exhibits via TradeshowGuy Exhibits

Not only do exhibitors care about the environment, but they also want to have exhibits fabricated in an eco-friendly way – AND let their clientele know about their commitment to the environment.

That’s why here at TradeshowGuy Exhibits, we’ve partnered with Eco-Systems Sustainable Exhibits for years. Many of our clients have requested eco-friendly exhibits, and we thought we should share this friendly and informative video to show you exactly what an ex-friendly exhibit is all about:

Find our selection of Eco-Systems exhibits here at TradeshowBuy.com.

And check the latest sell sheets (click to enlarge; then right-click to save):

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Tradeshow Guy Blog by Tim Patterson

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