Best tradeshow marketing tips and case studies. Call 800-654-6946.
Best tradeshow marketing tips and case studies. Call 800-654-6946.

Event Marketing

Teamwork is Not Necessarily Democratic

When you set up a team to complete a task or do a job, or work together indefinitely, one major assumption is that everyone’s work is equal. Everyone pulls their weight. The workload should be distributed equitably. Isn’t that what you would naturally think?

It depends.

I got to thinking about this after listening to an interview with Brian Eno, the producer, writer, musician and longtime collaborator of David Bowie and others. He’s well known in the ambient music world for decades of work, and has produced albums by Talking Heads, U2, Devo, Ultravox and has contributed to recordings by Genesis, David Bowie, Massive Attack and on and on.

In other words, the 72-year-old has been around awhile.

So when he discussed how he worked with U2, producing The Unforgettable Fire, Wide Awake in America, Achtung Baby, Zooropa, and others, something he said caught my ears.

Teamwork is not democratic, and it shouldn’t necessarily be. (I’m paraphrasing). Sometimes you need more of one person and less of another person’s contribution. The dynamics of teams, especially long-term teams like bands, fluctuate and the work requirements of each person will come and go depending on the situation.

I think that’s a valid observation. Depending on the task or challenge in front of a team, whether it’s four people in a band, or three or six or fifteen people working to execute a tradeshow exhibiting appearance at an upcoming show, each person will have a different role, and their overall contribution may differ in terms of time and energy they put into it.

In Eno’s case, he gave an example that because he’s an outsider, and not a member of the band, he can give feedback on items that might otherwise be a touchy subject if given by one of the band members.

That would seem to be the case in a marketing team as well. You have a lead person, who is by definition not only a part of the team, but apart from the team as a leader, and has a different role to play in addressing issues as they come up; different than one of the team members may have.

I think the key here is that everyone feels they’ve contributed to the best of their ability, are aware of other’s contributions and were a valued part of the overall goal of the team, whether it’s a short term project or an ongoing team.

Exhibitor Magazine Tracks COVID-19 Impact

Exhibitor Magazine has been doing a superb job of keeping their fingers on the pulse of the tradeshow industry. Since the pandemic essentially closed down the industry in March, they’ve done numerous surveys of exhibitors and exhibit industry suppliers. They recently had another webinar where Editor Travis Stanton went over the results of their latest survey, taken of over 1000 respondents. This is the fourth such survey they’ve done, and it took place in mid-November. If you’re an exhibitor or in the exhibit industry and haven’t reviewed the results, it’s worth a look. Both the webinar and the resultant White Paper have been posted on their website. Check for links below.

A few top-line results from their executive summary shows the deep and wide impact the pandemic has had on the industry as a whole:

When asked how long it would take to get back business full bore if the restrictions were lifted today, a majority of the survey respondents said it would take about three months.

An image from the full White Paper (c) Exhibitor Media Group.

Many exhibitors are waiting longer to commit to appearing at shows; roughly a third are waiting until the final four months before a show to make a commitment.

Over two-thirds of exhibitors say that their exhibiting budgets have been cut; more than half of those are at least 50-percent budget reductions.

Virtual event participation is up: Over two-thirds over those surveyed say they have participated in virtual events.

Finally, the Exhibitor editorial staff is making a prediction that live tradeshows and events will slowly come back to life during the first half of next year, but that it will be at least until the first or second quarter of 2022 before we’ll see anything we can call “normal.”

Here’s a link to the replay. And here’s a link to the white paper with the full results.

Check out their full on-demand video library here.

Find Improvement at the Edges

Sure, we’d all like to make big changes. Swoop in, push all the old stuff aside, and institute something NEW and DASHING and DAZZLING and TERRIFIC, something that impresses the hell out of customers, the media, and especially your boss. Because if your boss is impressed, he’ll remember you and you might be in line for a promotion, which means a raise and so on and so forth.

Sounds great! Except that making big changes, making that one BIG CHANGE that gets all of that attention, isn’t easy. You have to start from scratch, tear everything down and do something COMPLETELY DIFFERENT. And if you change everything, you’d better have a damn good reason. First off, it’ll cost more. Probably a lot more. It has to be a big bold idea. How many of those have you had lately? And you have to get buy-in from the right people, and especially the people who control the purse strings.

There’s a better way, and it doesn’t cost as much. It doesn’t require big bold ideas. It doesn’t change everyone’s job that’s involved in the initiative.

Make improvements at the edges. Opportunity lies in the margins. Find a way to bring ten percent more visitors to your booth. Generate another five or ten percent leads by adding a small interactive element to your booth. Move your booth space closer to the main entrance of a big show once you’ve accumulated enough points and time in the show to warrant it. Take a survey of half of your visitors to uncover what they really think of your new products or services, adding just a little new information to your product development.

There are a lot of little things you can do on the margins to make a notable improvement that doesn’t cost a lot, take much time, or strain the system (and your brain). Yet little changes can still have a strong positive impact on the bottom line.

Shows Are Coming Back Slowly. But Will Exhibitors Return?

This past week I’ve reached out to a couple of dozen former clients and prospects that have all exhibited for years at Natural Products Expo West in Anaheim. The show is usually in early March. You may recall that it was canceled on March 2nd this year, just a couple of days before it was supposed to open, just as the pandemic caused hundreds of exhibitors to pull out.

I happened to be sitting on a plane on the tarmac in Portland heading for the show that day when I saw the email from show organizers saying they were pulling the plug.

So what about next year? The show had originally been scheduled for early March again, but a few weeks ago it was pushed back to late May – a two and a half month delay, after a year in which it was cancelled due to the pandemic.

Will it happen? Obviously, organizers hope so. But who the heck really knows?

To get a sense of what exhibitors were thinking, I reached out to a couple dozen of them. The answers were varied, as you might imagine.

One said they’d signed up, but with the caveat that they could pull out and get their deposit back within a certain time frame. Another handful said they’re still in the wait-and-see mode, as final decisions are needed until sometime in January. I did hear from a pair of long-time exhibitors who said they would definitely NOT be there. In fact, one said they had decided to participate in NO shows through 2021.

Fits and starts. That’s what the tradeshow industry seems to be right now, working in fits and starts. And I suspect that will hold for all of 2021.

Tradeshow Tips From Twitter

Every now and then I cruise through Twitter looking for a handful of marketing tips for tradeshow exhibitors. Let’s see if there’s anything there now!

First up, TSNN gives us some planning tips to engage virtual attendees.

Next, Lotus823 links to a SmartBrief post that offers thoughts on pre- and post-show planning.

Then, SourceGroup links to an article with 7 Tips to Hosting a Successful Virtual Networking Event.

Ljubica Maletković tweeted out a link to an article that helps you make the most of your tradeshow marketing budget.

Finally, Exhibit Options linked to a TSNN article on how to embrace the new normal for 2021.

Twitter can be a lot of things, but when it comes to finding useful information for your industry, it’s pretty good most of the time!

Follow me on Twitter.

The Long Slog Until Tradeshows Return

We don’t know when tradeshows will return, or what “normal” tradeshow schedules will look like.

We don’t know how many attendees will plan on going because we don’t know how they feel about mixing with thousands of other attendees.

We don’t know how many fellow exhibitors will decide to spend the money to exhibit at the show because they don’t know how many people will actually show up. No doubt some will decide to go; others will hold off for another year.

It’s the uncertainty of it all that is probably the hardest. Not knowing. Like restaurants now knowing when they can finally have full capacity. Like sports leagues not knowing when they can invite a full contingent of fans. Like schools across the country having all students back, knowing that they’ll be safe.

Until then, we’re all stuck in the long slog.

A really freakin’ long slog.

S. L. O. G.

A reallly long slog…

What to do in the meantime, especially if a lot of your job or monthly planning includes tradeshows, events and conference?

Find something else to focus on. Marketing is marketing, and in a recent post, I mentioned a number of ways to market. But what else can you do besides marketing?

I suppose you could try and come up with a viral video or promotion, but chances are the more you actually try to make something viral, the more forced it feels and the less likely it’ll happen.

Maybe you can write more blog posts, or read about what other businesses, both competitors and those that are in different industries, are doing. Learn from them, try new things.

Obviously, every person and every company are dealing with the long slog in a different way. But business still has to come in. Marketers still have to market. Salespeople still have to sell.

Let’s go back to learning. What can you learn that will help you in your current position?

Perhaps one of the first things is to gain some perspective and realize that everyone is in the same long slog. Next: realize that, yes, one day you will get back to normal, and so will everyone else.

Then, determine what you can do RIGHT NOW. What skills do you have that can be used, either inside or outside your company, that can be applied to the current situation. Is there any way you can help others find their way through the morass? Maybe, maybe not.

Mark Schaefer, in his short free ebook The Pandemic Business Strategy Playbook, writes, “the long-term relevance of the brand is more important than short-term sales.” He references several big brands that have put their marketing on hold or shifted to finding ways they can help not by doing ads, but by doing things: offering free food to volunteers and first responders, making donations to hospitals or homeless shelters. In other words, taking action.

In fact, taking action that benefits others, no matter how small or large, is probably one of the best things you can do.

For example, I think many of us have a tendency – I know I do – to walk past the dozens of homeless people I see on the streets in my city every day and try and pretend we don’t see them. They’re standing with hand-written cardboard signs at stoplights, or camped in groups under overpasses, or shuffling aimless down the street. It’s easy to keep walking and ignore them and not even think of them as humans. But when you do take a few moments and offer a few dollars and a smile, it counts. Certainly, to them, and hopefully to you.

The COVID-19 Pandemic will permanently change the world. We don’t know how all those changes will affect us, or what the changes will be. Finding a way to be open to helping people through the long slog is one of the most important things we can do to get through it. And we will get through.

No matter how long it takes.

Marketing Without Tradeshows

If you’re used to going to a handful of tradeshows each year, meeting potential buyers, distributors, partners and colleagues, now that shows are off the table for the time being, what other options do you have to get the word out about your products and services?

Sales can be made in many ways. Let’s make a list.

In-Person meetings. Obviously, the best, but if your products are sold regionally or nationally, this is the hardest. Travel is expensive and meeting one-on-one, going from office to office or city to city is also a poor use of time. Compare that to a typical tradeshow where you can stack meetings with people who are already on location.

Photo by fauxels from Pexels

Phone calls. Typical and easy but not that exciting. Some salespeople excel at talking on the phone, others not so much. But with the phone you can reach several people in a single day without leaving the office, whether your office is at work or home. Getting someone by the phone is often hit-or-miss, but it’s easy to leave a message or try again later.

Zoom or video calls. Now you’re raising the bar a bit. Zoom calls are more personal than phone calls, but you’ve got to go through a bit of a process to schedule and confirm to make the connection. Then it helps if you have good tech skills and know how to bring good audio and video (lighting, backgrounds, minimal off-camera noises, etc.) to the call. Some people are more receptive to Zoom calls than others.

E-mail. Sending an e-mail is easy. They’re also easy to ignore. But a personal e-mail at least shows that you spent some time crafting a personal message.

Social Media. Pushing out messages to people by the hundreds or thousands is easy; engaging with people one-on-one who respond takes time and effort. But it can pay off by getting people to help you toot your horn.

Advertising. We could spend a few hundred thousand words on the usefulness of radio, TV, print, search advertising and more. Books have been written! In the right place with the right message, though, it can be an effective way to reach people who are ready to buy your products or services.

Without tradeshows, you still have to keep sales coming in and products still being introduced to your market. Tradeshows are often the best place to do that, and offer the lowest cost-per-sales-meeting, but without shows, finding the sweet spot to keep sales going may take a little creativity.

Tradeshows and Events Will Return, But When?

In March and April of this year, when tradeshow organizers realized the gravity of the pandemic and how it would be affecting upcoming shows, many of them “postponed” the shows. I say “postponed” in quotes because many believed that whatever issues the COVID-19 pandemic caused; things would be back to normal in a few months.

For example, I happened to be on an airplane waiting to take off from Portland on the morning of March 2, when the email came in: Natural Products Expo West was off, postponed TFN. In the next few weeks, an effort was made to reschedule the show for early summer. Then the pandemic got worse. The show was canceled for good.

The organizers tried to focus on Natural Products Expo East in September. Nope, that fell by the wayside as well. As did CES, NAB, and many other shows. Some shows went virtual, others hoped for the best for a live show sometime next year.

Now Natural Products Expo West has moved the 2021 show from early March to late May of next year. Anyone willing to lay money on the show actually taking place?

In random conversations and email exchanges, and in seeing some survey results, the tradeshow and event industry has a wide range of opinions on when things might get back to “normal,” yes, in quotes, because we don’t know what normal will look like again, or when. Some companies are working remotely, hoping to get back to the office by the beginning of 2021. Others are putting it off until the third or fourth quarter of 2021.

In early September, Exhibitor Magazine revealed some data based on surveys of tradeshow world suppliers and exhibitors. For example, 2/3 of those surveyed said it was unlikely, probably wouldn’t, or definitely wouldn’t return to shows rescheduled for 2020.

Company travel restrictions will still be in place at most companies into 2021. Lots of data there, and I’ll give you one more interesting tidbit: the later in the year the question was asked, the further companies pushed their plans back. In early September, most companies were looking at the second or third quarter of 2021 before they thought they’d be back on the tradeshow floor. View the full presentation here; it’s worth a look.

I mentioned on my podcast this week that the live music and entertainment industry is also severely impacted. Musicians, tech workers, roadies, support staff and more have been mostly idled. Think of entertainers on cruise ships, or in Cirque du Soleil (which has filed for bankruptcy), along with concert tours, jazz festivals, country fairs, art fairs, and more.

I believe we all know how bad it is and have a feeling it’ll continue for much longer than we ever thought it would, when the pandemic first came around.

Over the past few months, I have been thinking that once we get back to, let’s say 75 or 85% or “normal,” companies would start busting loose with big budgets and there would be lots of new projects and work for exhibit companies and related logistical support companies.

Now I’m not so sure. My gut feeling is that because this is going to keep going until deep into 2021, companies will be very hesitant to spend money and will be more than willing to just do modest changes on their current exhibit properties instead of investing in something new. I have nothing to base that on and hope I’m wrong.

And finally, when it comes to Virtual shows or tradeshow exhibits, my sense is that it has to really make sense for the company for them to invest in something like that: they need it only if they can use it a dozen or more times in the next year or so, and they strongly believe it will get them more good leads at a better cost-per-lead than traditional exhibiting. The jury is still out on that.

TradeshowGuy Monday Morning Coffee, October 12, 2020: Natasha Miller

What happens when your business needs a quick pivot to survive? Not all companies have been able to do that successfully. On this week’s TradeshowGuy Monday Morning, I chat with Entire Productions’ CEO Natasha Miller about how they made the switch to virtual events in a big way.

Find Entire Productions here.

This week’s ONE GOOD THING: Season Six of the Emmy-winning Schitt’s Creek finds its way to Netflix. Finally!

Subscribe to TradeshowGuy Monday Morning Coffee on Apple Podcasts here.

Subscribe to our YouTube Channel Tradeshow Marketing here, where the vlog version of the podcast appears weekly.

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