Harry Bosch novels (link to author Michael Connelly’s site with a listing of the books in chronological order) – and here’s the series on Amazon (Wikipedia listing)
I’ve been doing tradeshow follow up on a couple of shows (three, actually, when I think about it) for the past several weeks. One of the questions I ask of the people I’m following up with is, “How is your follow up going?”
“Oh boy, I have a lot more to do. It seems to be never-ending,” said one person, who said he was about a third of the way through his list a month after the show.
Frankly, tradeshow follow up can be a bit of a slog. A grind. A long haul. But it’s got to be done!
But you’ll never know the full results of your tradeshow appearance or attendance until you complete the follow up. “Complete” follow up may be a misnomer; I suspect that most people never get through the complete list of people they are intending to follow up with.
But like a good Harry Bosch novel, it ain’t over until the last page, your follow up ain’t over until you’ve talked to the last person.
Given the difficulty of making all of those calls, and connecting with all of those people, here are (x) tips to help you get to the last page of the novel, er, uh, the end of your call list.
8 Tradeshow Follow Up Tips
Set aside a time to call. Most of us wear a lot of hats, and finding time to make those calls is hard, unless you plan for it. Budgeting for the time, blocking it out and committing to it, are the basic elements of making sure you at least get the first step done. Put it on your calendar, put in a reminder notification, and make it happen.
Block out everything else during this time. I find it works best to turn off the email program, and perhaps even shut the door to your office if you have one. If you’re in a more open office environment, make it clear to colleagues that you’re carving out this time and would like to have that time as uninterrupted as possible.
Know what you’re going to say. Having gone through a couple of sales seminars, and a year of sales training with Sandler Sales, I’ve come up with a script, or at least an opening line that easily and unthreateningly opens the door to a conversation. “Did I catch you at a bad time?” give the person on the other end a chance to say, “Yes. I’m just going into a meeting (or whatever),” and if that’s the case, you ask when a better time might be to catch them. If they say “No, this is a good time,” they’ve just give you permission to forge ahead. Once in the conversation…
Know your goal of the call. Are you trying to sell something that can be sold in one call? Are you looking to have a brief call and if there’s interest to move forward, schedule a second, more in-depth call later? Whatever your goal, don’t hang up until you’ve either determined there is no “there” there (no chance of a sale), or that you both agree on what the next step is and when.
Be consistent. Hell, be a pest. I am. I even tell people that I’m a pest, but a nice pest. The response I get when I say that is something like a laugh and then, “No, that’s okay – I really do need to talk to you – please keep trying to get me.” They admit that they’re hard to reach and they don’t always return calls. Understand that virtually everybody you talk to is probably overworked and they have a to-do list that’s longer than they’ll get to in the foreseeable future. But if they really are interested in what you are pitching, be consistent. Stay in their radar. Send an email if they can’t be reached via phone.
Be available at unusual times if you are really having a hard time connecting and have expressed a genuine interest in your product or service. Offer to take a call after hours, or before the office opens.
It’s not about you. Don’t take it personally. If you get rejected, it’s not because of you. A hundred different reasons may be affecting the prospect’s ability or interest to engage with you. Those reasons could be financial, personal, business. You really don’t know what they’re going through, so just move on. Sales follow up can be a bummer if you take it personally. But if you make a lot of calls and develop the prospects you have into genuine leads, you’ll have plenty to do.
Never give up. I’ve put certain prospects and even former clients on the back burner for years but have never completely given up on the idea of getting them as a client, or back as a client again. Things change. They always do. People move within a company; they move to other companies, a company’s goals and budget will change. Just because they said no once or twice doesn’t mean they’ll say it forever.
There are many reasons to explore bare-bones or low budget tradeshow design. Budget is probably a big motivator to many exhibitors to have a simple design, but it’s not the only reason. Having an extremely simplified exhibit can attract attention you might not otherwise get.
One recent example comes to mind: Kashi, at the Natural Products Expo West. For the past couple of years, Kashi has made a statement with a very simply exhibit. The large island exhibit consisted of a tall “1%” icon that engaged visitors, driving them to curiosity to stop and see what it meant. The explanation was shown on a small posted sign and was reinforced by a few staffers. The exhibit captured people by its very simplicity.
Of course, there are numerous ways to save bucks when exhibiting: instead of printing brochures, make them available only via PDF downloads. Rent an exhibit instead of owning. Promote through social media. Avoid promotional giveaways unless it really nails your brand. And so on.
But with a simple design, you can catch eyeballs and turn heads and keep to low budget tradeshow design. Large simple graphics with very little text can often to the trick. Using a pop-up internally lit graphic in a smaller booth is one good way to stand out. Having a creative design brief that directs your exhibit house to think in terms of stark simplicity. If your brand lends itself to simplicity, all the better. If not, a creative 3D exhibit designer and a creative graphic designer can work to simplify.
Another reason to simplify: if you have a simpler booth, you have fewer pieces to ship, which reduces shipping and drayage costs, and presumably, I&D costs. It also gives you more space to welcome visitors. A more open space is often more inviting.
What can you do with the design of your booth to simplify and reduce costs?
With so many places to order branded merchandise, how do you know what you’re really getting? Sometimes it takes an expert to help you figure it out. This episode of TradeshowGuy Monday Morning Coffee feature Mike Stanton of Agitprop Productions discussing the ins and outs of tracking down quality promotional branded items.
When it comes to tradeshow lead generation, you’ll find you can break it down into many steps. But for the purpose of simplification, let’s take a look at the four foundations of tradeshow lead generation that will allow you to not only bring in more leads, but bring in more qualified leads. And that’s what we want as exhibitors, right?
The first foundation is to have clear message on your exhibit graphics. The text should simply and clearly communicate what it is you do. What problems do you solve? Images should support that message. If the first impression is not clear and the reason that a prospect should stop at your booth is not immediately understood, you’ll lose potential customers.
The second foundation is asking the right questions. Once the visitor has made the decision to stop in your booth, your questions should be aimed at clarifying five things: do they currently use your product, are they presently considering the purchase of a product such as yours, when they are looking at the purchase, does this person make the buying decision, and does the company have the money to spend? If you can satisfactorily answer those questions, you can move on to the next phase.
The third foundation is the gathering of information. This may seem pretty straightforward, but don’t let the little details slip away. Capture all of the pertinent information: name and company, best contact method, what they’re interested in, and if they want any samples. Having all of this is important, but the final foundation seals it:
The fourth foundation is getting agreement from your prospect on the next step. Your visitor will often happily give you a lot of information, but before they leave, CONFIRM with them the type of follow up and when the follow up will take place. Is it a phone call? Is it an email? Are you sending them sample? Are you visiting them in person or schedule a video call? No matter the type of contact, confirm with the prospect what exactly that is, when it is, what will be discussed at that meeting.
Now that you have all four of those foundations in place, you will find that the leads you gather will be of more value to your sales crew, and a higher chance of closing more deals!
Of course, we always want to make sure our tradeshow best practices are out on display for everyone at all times. But as Steve Miller says, “Perfection is your enemy.”
And…we’re only human. That means you’ll find that your booth staff will sometimes be eating in the booth, or on their phone when people are walking by. Or they’ll fail to direct a visitor to the person with the right answer for the question. Or maybe you realize that your pre-show marketing efforts were lame this time around. Or your post-show follow up really left something to be desired.
Sometimes your graphics will be scuffed or torn. Perhaps your flooring is ripped and mended. All of these are irritating, aren’t they, because you want to always have the best presentation at all times. But perfection is not attainable.
So, keep moving forward. If one of your staffers is sitting in the back of the booth with hands in pockets, put on a smile and ask them to move to the aisle where they can be helpful. And vow to schedule a trainer who can teach staffers better habits. If your hanging sign or large graphics look great but are outdated because some minor branding thing changed, take a photo and plan to get together with management to find the dollars to make upgrades.
There are times that you’ll come up short. There may even be times you consider your tradeshow efforts a failure.
Improvement doesn’t happen all at once. But keeping tradeshow best practices in mind every time you’re involved in setting up the booth, planning upgrades, scheduling your booth staff and related show logistics, you will see improvement. But chances are you won’t see perfection.
What is geofencing and how is it used for trade shows, events and conferences? TradeshowGuy Tim Patterson discussed the marketing method with Justin Croxton of Propellant Media. And if you’d like, download the Localized Guide to Geofencing Marketing here.
You might think it’s easy enough to determine your tradeshow marketing goals. Just sell sell sell – increase your business and you’ve done the job, right? But in fact, it’s not be as cut and dried as you might think.
Every show is different, and your goals may vary significantly from show to show. And some goals are very specific while some are broader.
Some common goals might include:
Generate leads
Make sales
Adding distributors
Reaching new markets
Launch a new product or service
Build brand awareness
Meet current customers, partners or distributors
Find new hires
All of these are laudable, and all are doable. But doing them all at the same show is probably asking a lot, unless you have a thorough plan and the personnel to execute the plan. Even if you’re going to attempt to check them all off at a single show, it’s better to prioritize.
You may know your goals going into a show, but it’s still a great exercise to sit down with your team, especially if you have new members, and identify and clarify those goals. Tradeshow marketing is a significant part of a company’s marketing budget and those dollars should be spent wisely.
During your discussion, break down the various parts of the goals, figure out what steps are needed element, and assign those pieces to team members. It may mean coming up with some premium giveaways for current customers to show them you care, to determining how many samples are needed for giveaway; from knowing what your competitors are doing to having a good preshow marketing outreach to get the right people to your booth for the right reason.
Brand building and tradeshow execution means brand consistency throughout your various platforms. Plug any holes and iron out any deficiencies.
Once you have your specific set of prioritized goals, communicate that to your team so they understand the show’s specific objectives and how they tie in with the company’s overall marketing strategy. Goal setting isn’t hard – it just takes some time and thought.
Finally keep in mind, a goal should follow the S.M.A.R.T. plan to be effective. In other words, Specific, Measurable, Action-oriented, Realistic, and meet a Timeline.
When it comes to tradeshow shipping, you certainly have options. And, like all of the aspects of tradeshow marketing, there are many moving parts. No pun intended.
For shipping, to make it easy, rely on great tips from the Freight Pros, who remind you that it all starts with the BOL (Bill of Lading). Article author Logan Theissen discusses other items such as freight class, freight carrier, delivery windows and the dicey ways of getting in and out of busy tradeshow shipping docks.
Shipping in advance to the show warehouse is more economical than shipping direct to the show, but it does mean that you’ll need to ship a week or more sooner than you would when shipping direct to the show. Shipping direct is more of a juggling act, as you have to find a shipper that can deliver at a specified time to a specified location. If you are shipping smaller items, such as product samples or replacement graphics, shipping to yourself or another employee at your hotel may be a good option, so that you can simply carry the items onto the show floor.
Another few tips courtesy of My Display Source: always keep records – tracking numbers, phone numbers of shippers and contacts, BOLs, etc. Take photos of all of the paperwork at the show. And if something shows up damaged, photos are a necessity. Before you go to the show, know what is shipping back and how, and what, if anything, is to be discarded. And don’t make the mistake of shipping items to the show that you won’t use. You’re paying for it, make sure you don’t ship extraneous items.
What about another aspect of shipping, such as the choice between a large custom wooden crate, or smaller molded plastic shipping cases? Many clients we work with at TradeshowGuy Exhibits have exhibits that are of a size (10×10, 10×20) that frankly could go either way. A modest 10×10 can be shipped in a custom-jigged, padded wooden crate. Exhibits last a long time when shipped with that kind of protection. But the same 10×10 that ships in a single custom crate may take three, four, or even five roto-molded plastic cases.
There is a huge variety of cases and crates to choose from, and it’s an important thing to consider when purchasing a new exhibit. Some clients like to have a custom crate, and have additional space built in so that they can include sample products and other essential items for your tradeshow tool kit.
Some clients prefer not to have to deal with freight companies or shipping docks and fork lifts, and opt for the smaller plastic cases. Some cases double as counters and can be branded or modified with printed wraps as well.
When making that choice between cases or crates, talk to your exhibit house. Do they provide custom-cut die-cut foam packaging to protect all pieces during shipping, or do they just wrap things in plastic or bubble wrap and toss it into the case? It makes a difference, so be sure to ask!
For a closer look at a few of the various types of shipping containers, browse this gallery:
What makes a good sustainable exhibit? I caught up with John-Paull Davidson of Boothster out of Portland, Oregon on this week’s TradeshowGuy Monday Morning Coffee to take a look at what kind of work his company does for exhibitors who place a high value on using sustainable materials.
