Magician and professional tradeshow presenter Robert Strong discusses how to draw a crowd, how he works with clients, and what makes a good opening line – and a lot more – in this enlightening interview.
Robert also shared a list of Best Booth Behaviors:
1. Remove bad behaviors: No eating, drinking, cell phones, sitting, booth huddles, etc.
2. Add good behaviors: Stand, face the aisles, smile, make eye contact, initiate conversation, etc.
3. If you are not getting rejected a hundred times an hour, you are not initiating enough conversations.
4. Have a strong opener: What do you do at your company? What is the most interesting thing you have seen at this show? What is your (companies) biggest pain point?
5. Make the current attendee you are talking with the most popular person at the show.
6. Be able to do the overview (elevator pitch) in 10 seconds, 30 seconds, and 90 seconds.
7. Understand and communicate concisely the giveaways and raffles.
8. Be able to scan badges and do it quickly.
9. Qualify leads quickly, make introductions, and end conversations quickly.
10.Have three case studies (success stories) rehearsed and ready to go.
11.When doing a demo, scale. When you see someone else starting a demo, help them scale.
12.You are on stage. High five each other, fist bump each other, enthusiastically cheer for your fellow booth staff, and let the attendees see that you really like each other and are having fun.
13.Treat the attendees exactly how you would want to be treated if you were in someone else’s booth.
14.Make a follow-up plan and take notes.
And finally, this week’s ONE GOOD THING: the Bag Man Podcast about Vice President Spiro Agnew.
How do you find great information – tradeshow tips – from people that go to a lot of shows and see a lot of exhibits? The first ting most of us do is fire up your favorite search engine and just plug in “tradeshow tip” or “tradeshow marketing tips” or something similar and see what comes up. If you’re lucky, you might find a link to an article on this blog (it happens a lot!).
Which beings me to this: you may not know about the great batch of tradeshow tips on our Exhibit Design Search. Seriously. You can find any exhibit or accessory that you’re looking for – and a bunch that you may not have thought about – but you can also find
The tips are grouped together for easy browsing in the following subheadings:
USA Tradeshow Regulations and Photos
Humor (always important when exhibiting at tradeshows!)
Becoming an Exhibit Marketing Expert
Displays and Exhibits
Design, Lighting and Graphic Tips
Fine-Tune Your Tradeshow Knowledge
General (But Important) Stuff
Something for Everyone
Easy to browse, easy to find something useful for your next show or exhibit. For example, under the heading Getting Started, you’ll find Ten Common Tradeshow Myths, which knocks down some rather daunting ideas that many people think about tradeshows. Like tradeshows are just a big party. Or tradeshows are a waste of time. Or tradeshows are just flat-out expensive.
One more thing before you head on over to check out the selection of Tradeshow and Event Tips. On each article, on the upper-left black bar above the article, you’ll see “+ My Gallery.” If you click on this link, you’ll add that article to your gallery, which you can access at the upper left navigation bar at the top of every page. Not only can you add articles, but you’ll find that +My Gallery button an each and every exhibit in the entire Exhibit Design Search site. After you’ve added articles, exhibit, accessories or whatever, you can share them with colleagues by clicking on the My Gallery link, find the Send My Selections tab and follow the instructions to share that collection you’ve created.
Seriously, you could compile a list of 50 tradeshow best practices and still add to the list. For the sake of brevity, let’s whittle it down to a reasonable number and see what we get.
Create your marketing plan based on the specific event where you’re going to set up your exhibit. Different audiences, different competitors, different goals will all help steer you to a marketing plan that fits the situation. One size does not fit all.
Your promotion item should be a natural fit with your product or service. Give away an embossed flash drive if you’re in the tech industry and want people to remember what you do. Give away a letter opener if you pitch direct marketing via mail. Things like that.
Try to have some activity in your booth space. People are drawn to movement, or things they can get personally involved with. And when you have lots of people playing with something in your booth that relates to your product, that crowd draws a crowd.
Prior to show floors opening, have a brief meeting with your staff. Remind them of the show goals, hand out kudos for work well done, and gently remind those who are perhaps coming up a bit short what they should work on.
Graphic messaging on your exhibit should be clear as a bell. The fewer the words, the more distinct your message. The message should be enhanced with an appropriate image that supports the message.
Follow up on leads in a timely manner. Your lead generation and follow up system should be something that you continually work to improve. Warm leads that are followed up on right after the show will produce more results than those that are weeks old.
Qualify and disqualify your visitors quickly. Unqualified visitors should be invited to refer a colleague and be politely disengaged. Qualified visitors earn more time to dig deeper into their needs, including the time frame they need the solution your product can solve, their contact information and an agreed-upon follow up schedule.
The power of a professional presenter cannot be understated. Some products and shows lend themselves more to presenters than others, but a good presenter will make it work in any situation and will bring in more leads than not using them. Caveat: if you hire a presenter, you must have a staff that understands and is prepared to deal with the additional leads generated. If not, most of the leads the presenter generates will slip away.
Tradeshows are a marathon. Be alert, but pace yourself so you can make it to the end of the last day still upright and able to fully engage with visitors.
Spring for carpet padding / wear comfortable shoes. You can never say this enough!
And a bonus number 11:
Spend more time on pre-show marketing than you think you should, or more than you’ve done in the past. It costs less and is easier to sell to current customers than it is to sell to new customers. Create a list of current customers, or those who have raised a hand by downloading a white paper, subscribing to a newsletter, or inquired about your services or products over the past year or so. Finally, check with show organizers to see if they can rent the attendee list to you prior to the show.
Let’s have a little fun, and rock out a little at the same time. Let’s find inspiration from some of the old classics and see how they play into your tradeshow marketing plan.
The Who: Who Are You: Yes, you need to know who you are as a company and an entity so that you can clearly communicate that information to your visitors using the elements of your exhibit, how you interact with visitors and help them solve problems.
Beatles: Can’t Buy Me Love. You might be able to spend your way to increased market share or a bigger booth space, but if you want your customers or clients to really love you, it takes more than money. It takes passion, belief, engagement, and follow-through.
Rolling Stones: (I Can’t Get No) Satisfaction. As a marketer, it’s a great feeling to come off the floor after a successful tradeshow. It means you’ve done a lot RIGHT. But don’t get too satisfied. You can do better next time – and your competition still is trying to take clients and customer and make them theirs.
Jimi Hendrix: Are You Experienced? Experience counts for a lot in the tradeshow world. The more experienced booth staffers, for instance, the better they’re able to engage with attendees. The more experienced your exhibit designers and fabricators, the better the exhibit. And so on. Experience counts for a lot. And don’t forget that many of your visitors have decades of experience behind them as well.
Dire Straits: Love Over Gold: Yes, we do it for the money. But when I see people that do it for love – and are really loving what they’re doing – that is something that’s hard to compete with. If your competition is LOVING what they’re doing and you’re not, and all other things are equal – who’s going to come out on top?
T. Rex: Bang a Gong (Get it On): one of the most important pieces of exhibiting at a tradeshow is to tell people that you’re there. Let that information ring out everywhere: press releases, local TV/Radio if appropriate, social media, email blasts, phone calls, direct mail and more.
Have you checked out Quora? I think I heard about it a couple of years ago and may have even answered a question or two along the way. If you’re not sure what Quora , check out the Wikipedia description:
“Quora is a question-and-answer site where questions are asked, answered, edited and organized by its community of users. Its publisher, Quora, Inc., is based in Mountain View, California. The company was founded in June 2009, and the website was made available to the public on June 21, 2010. Users can collaborate by editing questions and suggesting edits to other users’ answers.”
And yes, there are questions and answers about almost anything. Including tradeshows. Let’s have a little fun and share some of the best Q’s and A’s about tradeshows and tradeshow marketing:
What should I know before attending my first tradeshow? An author in the industry, David Spark, jumps in with one of the deepest answers I’ve seen on Quora. It includes videos and deep explanations. Yeah, it’s kind of a self-serving pitch for his services and his book, but it hits the mark in all ways.
Yes, I have a Pinterest account. No, I don’t spend a lot of time there. Something about not having enough bandwidth and so on. However, when I do get over there, I find a lot of things to like. Such as these boards on tradeshow marketing which are standouts!
Kimb T. Williams‘ board on Tradeshow Marketing Items features a variety of eye-catching items which make it a worthwhile stop.
Infographics do a great job of quickly communicating information in a fun and effective way, especially if you’re like me (and 65% of the rest of the population) and are a visual learner. So let’s sift through some of the great tradeshow infographics floating around on Pinterest these days.Click through to the Pinterest posts, or browse the infographics below.
Dale Obrochta joins me today for a wide-ranging discussion of tradeshow marketing, focusing on how to draw a crowd at a tradeshow booth, and once you do that, what you do with it! Dale and I had a great time on this interview – which didn’t make it live to Facebook because I’m still wrestling with the software that interacts with Facebook live. AAAND, when I checked the video screen recording, his video was gone, but the audio remained. Must be a Ghost in the Machine, makes me #wannacry. Yikes. But we punted: Dale sent along a handful of photos which almost makes it look like he’s live with me if you squint or forget to put your readers on. Take a look – or listen to or download the audio podcast below:
If you’re standing at the edge of your tradeshow booth ready to engage with a visitor, remember that as try you qualify him or her, you’re really trying to find the prospect’s real issue. Once you do that, you can determine if you can be of assistance, or if you can’t.
Tradeshow selling take place in a chaotic environment. Hundreds or thousands of competing exhibitors, and thousands or tens of thousands of attendees means everyone is vying for attention and they all have their own personal agenda. So when you get an opportunity to interact with a booth visitor, the best recipe for a successful encounter is to know where you want to go.
And often that destination is reached by trying to uncover the prospect’s real issue. How do you do that? By asking questions.
Let’s say you’re exhibiting at a show to get more leads for your IT business such as virus eradication and firewalls and related services Your visitor mention that they think their IT department is doing okay. That’s a bit of an opening – not much – but it should give you an opportunity to peel back the onion a bit.
“When you say that ‘you think’ the IT department is doing okay, what do you mean?”
They may tell you that from what their IT guy says, they seem to have dealt with most of the recent viruses with a rebuilt firewall. Or something. He’s not an IT guy.
“What do you mean by most? Can you tell me more?”
They go on to say that the IT guy only “swore for half the day” earlier in the week at something-or-other that was taking up all his time instead of being able to add on to the network which he was supposed to be doing.
“So your network administrator only ‘swore for half the day’ at having to deal with viruses? It sounds like he must have dealt with it. So it’s a done deal, right?” (You’re trying to backpedal a bit: psychologically it’s going to spur them to open up a bit more. If you suddenly tried to sell them your services without knowing if they need it, their defenses would likely go up).
Naah, he says, still some work to do. But he doesn’t know because he’s not the IT guy. Maybe it would be worth giving you his contact number, he says.
“Well,” you say, “that may be a good move. But he probably has his own go-to team to deal with issues like this, right?” (Still back-pedaling and acting like it’s not a big deal, to get him to open up more).
He doesn’t think so. In fact, just an hour ago when he was having lunch with the IT guy, the guy got a phone call from his assistant and they must have sworn back and forth for ten minutes over the situation. In fact, the IT guy may have to leave the show early to go deal with it.
“He and his assistant swore about the situation for ten minutes while you were eating? So the assistant has it handled, then?”
Uh, no, says the visitor. Gulp. Doesn’t sound like it. But then, he says again, he’s not an IT guy.
Now you’ve uncovered the real issue. It took a bit of doing, because your visitor was unwilling to reveal that information until you kept asking questions – and following up those questions with some ‘aw, shucks, it’s probably not a big deal, right?’ questions. And with your laidback but curious approach designed to get more information, he’s revealed the issue: that there really is a problem that your IT guy is trying to solve. Trying to put out a fire, in fact.
Sales is essentially the same whether it’s on the tradeshow floor, on the phone, or in someone’s office. It’s not about features and benefits. It’s about uncovering the problem and seeing if there is a fit between your prospect’s problems and your potential solutions. If there is, you’ll find an opportunity to discuss it in full at the earliest opportunity. If there is no fit, you wish him or her well and move on to the next.
Next time you’re on the tradeshow floor, try to refrain from hitting your visitors with a list of features and benefits at the first sign of a possible lead. Instead, drill down by playing a bit dumb, asking more questions and getting to the prospect’s real issues. Then you can schedule the next move that both of your agree on.
In case you hadn’t noticed social media video is exploding, driving traffic and eyeballs both on and offline. So it makes sense to strongly consider making video a part of your tradeshow strategy. Posting videos or going live from the show gives followers a sense of the show without actually being there, and if done correctly can help paint a picture of the people behind your brand.
If you’re going to put some videos together to promote your tradeshow appearance, it helps to color inside the lines as it were. Unless you’re a creative genius like Scorsese. So let’s take a look at some of those guidelines you might follow.
Facebook: Go Live from the show floor from your phone or laptop or tablet. Keep it short, but look to connect with viewers using short product demos, in-booth interviews with clients or visitors, interacting with booth staffers and more. Give your followers an intimate look at the people behind the products and services.
YouTube: Great for longer-form videos, but don’t overdo the length. You can go live, but it’s not a simple one-click from your page as it is with Facebook. Create videos that give information: product demonstrations, how-tos, and stories that build your brand.
Instagram: Now that you can combine stills and videos into short stories, capture several items and publish together as a single post. Aim for collections that demonstrate a lifestyle that relates to your brand. And of course, with a click you can go live on Instagram.
Twitter: Short videos are the rule on Twitter, as the stream is going so fast. One or two minutes is all you really need to capture someone’s attention. To the best of my knowledge, you can’t go live on Twitter (is Periscope still a thing?), so you’ll have to upload to YouTube or Vimeo or some other video platform and post a link.
Regardless of the platform you’re on, plan on posting multiple times during the day. If you’re going to do video from a tradeshow at all, make a full-on commitment so that your followers that are not at the show are able to anticipate your videos and join in the fun from a distance. Be sure to use show hashtags so that people outside of your company social media followers can find your video posts. And have fun – it’s just video! Everybody’s doing it! You’ll learn and get better as time goes on.